Knowledge Management Assistant (Remote)

Employer is a leading provider of financial and employee business services across the United States. With a strong presence in major cities and suburban areas, we offer national-caliber expertise combined with personalized service at the local level. Joining our team means gaining access to top-level resources and opportunities for professional growth. Be part of a company that has been recognized as one of the best and brightest workplaces, a top workplace in the USA, and one of America's best mid-size employers.

Job Purpose/Objective

• Engage with Subject Matter Experts (SME) and Product Owners (PO) for progress and approvals
• Participate in the content refresh project for Technical and Self-Service documentation
• Reduce content to necessary and accurate information
• Reformat documentation to meet template requirements when necessary
• Independently complete content refresh process for assigned documents

Essential Functions And Primary Duties

• Process information with high levels of accuracy
• Provide excellent customer service
• Proactively seek improvements to existing processes and tasks
• Attend training sessions to stay up to date on Knowledge Base Refresh processes and requirements
• Work in a fast-paced environment with changing priorities

Requirements

• Provide a suitable workspace
• Ability to work independently and in a team setting
• Maintain high-speed internet access with a wired connection
• Proficient use of applicable technology
• Ability to communicate verbally and in writing throughout all levels of the organization

Minimum Qualifications

• Associate degree in Technical Communications, English, Journalism, Computer Science, or related field OR 2 years of experience in developing online documentation, online training, or web content
• ITIL certification and ServiceNow certificate preferred
• Background in Knowledge Center Service (KCS) preferred

Additional Information

The hourly rate for this job in this market is $15.00-$20.00. The specific compensation for this role will be determined based on the education, experience, and skill set of the individual selected for this position. Beyond income, employees have access to comprehensive medical and dental insurance, retirement savings, life and disability insurance, health care and dependent care reimbursement accounts, certification incentives, education assistance, referral program, and more.

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