Knowledge Management Assistant (Remote) ($15.00 - $20.00 / Hour)

Employer is seeking a candidate for the role of Technical and Self-Service Documentation Specialist. By joining our company, the candidate will have the opportunity to work with a nationally recognized organization that provides top-level financial and employee business services. With a focus on personalized service delivered at the local level, the candidate will be part of a team that values expertise and strives for excellence. Our company has been honored with several national recognitions, including being named one of the Best and Brightest Companies to Work for in the Nation. Join our team and experience the benefits of working for a company committed to employee satisfaction and success.

Job Responsibilities

• Independently complete content refresh process for assigned documents
• Engage with Subject Matter Experts (SME) and Product Owners (PO) for progress and approvals of revisions
• Reformat documentation to meet template requirements when necessary
• Attend training sessions to stay up to date on Knowledge Base Refresh processes and requirements
• Proactively seek improvements to existing processes and tasks

Requirements

• Ability to work in a fast-paced environment with changing priorities
• Proficient use of applicable technology
• Ability to document daily activities and system functions
• Maintain high-speed internet access with a wired connection
• Exceptional listening and analytical skills
• Ability to process information with high levels of accuracy
• Provide a suitable workspace
• Ability to work independently and in a team setting
• Demonstrated ability to communicate verbally and in writing throughout all levels of the organization

Minimum Qualifications

• ITIL certification and ServiceNow certificate preferred
• Background in Knowledge Center Service (KCS) preferred
• Associate degree in Technical Communications, English, Journalism, Computer Science, or related field OR 2 years of experience in developing online documentation, online training, or web content

Additional Information

• Pay transparency protection notification applies
• Reasonable accommodation is available for qualified individuals with disabilities
• Employer is an equal opportunity employer and reviews applications without regard to race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition

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