Help Desk Technician Jobs

Murata is a global leader in the design, manufacture and supply of advanced electronic materials, leading edge electronic components, and multi-functional, high-density modules. Murata innovations can be found in a wide range of applications from mobile phones to home appliances, and automotive applications to energy management systems and healthcare devices.
Workplace Policy
Hybrid
General Summary
Provides first-level contact and issue resolution by responding to reported hardware, software, and application issues; loads and configures computer equipment; logs and tracks calls via the Help Desk database; handles workstation replacements, as well as inventory and equipment distribution management. Coordinates warranty repairs and replacement part acquisition and installation.
Essential Job Responsibilities

• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support. Troubleshoot software and hardware issues for MEA Users.
• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Set up equipment for employee use, performing or ensuring proper configuration and installation of cable, operating systems, and appropriate software.

Miscellaneous Job Responsibilities

• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities by using the Help Desk database.
• Perform other job-related responsibilities and duties as may be assigned from time to time.

Required Qualifications

• Operational knowledge of Active Directory.
• Experience using and installing Microsoft Office products.
• Familiarity with PC set up, configuration, and troubleshooting.
• Strong verbal/written communication skills.
• Working knowledge of Internet Explorer.
• Familiarity with OS systems: Windows 7, XP, and Vista.
• A+ or Microsoft certifications.
• Two+ years’ experience with minor laptop repairs such as: memory upgrades, PCMCIA cards, screen, keyboard, and HDD swaps; set-up, management, and support of laptop PC's.
• Strong diagnostic skills.
• Working knowledge of LAN and WAN network equipment.

Preferred Qualifications

• Some college with a major in Information Systems or Computer Science.
• Experience or basic understanding of Network Administration.
• Other technical certifications.

Travel

• Travel to Rockmart, GA location periodically.