Jr. Servicenow Administrator Jobs

The mission of the G6 Operations Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT, and SPIRIT LITE systems, and other configurations that are enabled by GET communications. This requisition seeks to obtain professional support services that support the government in the sustainment of intelligence collection and dissemination assets vital to the security of the United States. The services and capabilities will provide responsive, flexible, adaptive, and timely solutions to satisfy current and future IT requirements. INSCOM provides the Army with a single command to conduct multi-discipline intelligence and security operations. As part of its activities, INSCOM requires support for continued operations and future development of the automated systems necessary to support the INSCOM Black Core (IBC) and Trojan Data networks (TDN).

JOB DESCRIPTION

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.
• Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits;
• Configure and maintain SLA, catalog items and their associated workflows;
• Coordinate application and platform upgrades;
• General support, administration and maintenance of ServiceNow platform and associated applications;
• Assist in building and maintaining internal technical documentation, manuals, policies, and processes;
• Develop systems integrations and process automation;
• Monitor health, usage and overall compliance of ServiceNow and its applications;

EDUCATION AND CERTIFICATIONS:

• ServiceNow System Admin certification (admin or higher);
• A+ CE, Network+ CE, or Security+ CE

EXPERIENCE

• Experience troubleshooting integration management, security, and application issues;
• Experience in IT service management, ITIL certification preferred;
• Ability to analyze, troubleshoot and resolve complex software application related problems;
• Exceptional customer service skills;
• Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results;
• Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications;
• Applies standard methodology, techniques, procedures and criteria;
• A minimum of 5 years of Networking Fundamentals experience supporting Network Operations and Microsoft Active Directory environments

SKILLS

• Has the communication skills to effectively interface with military officials, managers, and subordinates.

PLACE OF PERFORMACE

The primary duty location for this position is at Fort Belvoir, VA

WORK HOURS

Core Hours 8:00 a.m. - 4:00 p.m. Monday – Friday

SECURITY

Must possess at minimum a TS/SCI Clearance. It is preferred that candidate possess a TS/SCI with a CI Poly security clearance. Personnel must be U.S. citizens and capable of obtaining and maintaining a final TS/SCI security clearance. Additionally, all personnel will require access to NATO classified material and will require read on to NATO.