It Technical Lead, Network Operations (Noc)

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

We have an exciting opportunity for an IT Technical Lead, Network Operations (NOC) to join our rapidly growing team. In this position, you will be responsible for driving the Architecture & Design, Development, integration, and delivery management in IT Network Operations Portfolio. This role requires a love of learning and problem solving, and the ability to guide a team towards implementing architectures and solutions.

As an IT Technical Lead, Network Operations (NOC), your duties and responsibilities will include:

• Evaluate and assess existing architecture and design, provide inputs on addressing challenges, evolve revised architecture and design addressing the gaps and challenges
• Technical delivery and integration management
• Define the appropriate Business and IT Key Performance Indicators (KPI) and Objectives and Key Results (OKR) at various levels in collaboration with the partners
• Laying out Enterprise architecture and design for systems and applications spanning multiple departments and organizations in an enterprise
• Track and manage IT KPIs and OKRs; leverage the larger delivery ecosystem to drive target achievement
• Reports & Analytics
• Review, document and publish Enterprise Architecture, interfaces, and design documents based on sessions with IT and Business partners and existing artifacts
• Publish detailed design in key and select areas as needed.
• Generate reports and analytics to support business and IT requirements.
• Lay out the high-level systems design and specification in an ecosystem involving Microservices, API’s, Databases Cloud and Web based applications
• Translate business requirements to software specification and requirements.
• Technical Delivery and Integration management
• Work closely with senior management, analyzing long-term business goals and suggesting ways the organization might achieve these goals with technology
• Systems Architecture & Design
• Lead and perform technical integration, coordination and delivery management involving Network Operations systems and applications
• Generating reports and metrics for IT and business reviews, preparing updates for executive leadership
• Coordinate and drive the delivery across IT and Business partners in a multi-vendor environment through the SDLC – requirements, architecture, design, development, testing, deployment, and support
• Influence, negotiate, build consensus, and align with peer engineering, product, business teams and vendor partners on solutioning and implementation
• Enterprise Architecture & Design
• Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge
• Hands on involvement as needed in all areas of SDLC – Development, troubleshooting, debugging, verification and testing, production monitoring and performance analysis

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Effective communication skills, ability to thrive in a dynamic fast paced environment
• Experience in one of the cloud technologies – Azure, GCP, AWS
• Experience in managing and driving software systems integration and delivery end to end through the SDLC - requirements, architecture, design, development, testing, deployment
• Experience in Office 360 suite - Excel, Visio, and PowerPoint
• Proven experience driving delivery in a multi-vendor, multi organizational environment across IT and Business, multiple time zones
• Experience building complex queries in SQL, design, and architecture in a high-performance scalable database environment
• Experience in architecture, design, development, deployment and support of enterprise systems and applications in a highly scalable and high performing environment involving mobile, web, server, and databases in cloud ecosystem
• Bachelor’s degree in computer science, engineering, and related disciplines with at least 6+ years of hands-on Industry experience in the following areas
• Experience in Java and Python programming
• Experience in CICD platform, Code Versioning, repositories and branching using opensource and license-based tools
• Experience in Angular, JavaScript, PHP, HTML, CSS, and other Web UI development
• Experience in full stack development – web, server, databases in cloud environments
• Experience in Jira and SharePoint

BONUS POINTS FOR:

• Telecom/Internet Service Provider Domain Knowledge and Network Operations Experience

Additional Information

All your information will be kept confidential according to EEO guidelines.

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We Offer Competitive Compensation And Comprehensive Benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice