It Support Administrator Jobs

Salary: $85,000- $142,000, depending on experience

The Role

We are looking for a talented and experienced IT Support Administrator to work across the Red 6 organization. You will provide support and technical assistance to internal customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.

Responsibilities

• Maintain computer systems and act as a first line of support for systems, and users
• Follow up with customers to ensure issue has been resolved
• Run reports to determine malfunctions that continue to occur
• Walk user through problem-solving process
• Write training manuals
• Clean up computers
• Respond to queries either in person or over the phone
• Maintain inventory of all equipment, software, and license users
• Install, modify, and repair computer hardware and software
• Assist with onboarding of new users
• Maintain daily performance of computer systems
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Maintain user PCs, including upgrades and configurations as needed
• Run diagnostic programs to resolve problems
• Install computer peripherals for users
• Gain feedback from customers about computer usage
• Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc.)

Qualifications

• 2+ years of experience working in a help desk environment
• Understanding and appreciation for information security within systems and user devices
• Qualified candidate must have the ability to obtain a security clearance. This requires U.S. Citizenship
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise
• Available to work regular overtime
• Flexibility to work a variety of shifts with minimal notice
• Ability to diagnose and resolve basic computer technical issues
• General awareness of computer systems, PC repair, and network management
• Excellent oral communication skills
• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time
• Proficiency with macOS, Windows, and Linux (Debian based)
• A+ Certification
• Ability to deploy, configure, and support operating systems on desktop and mobile
• Detail-oriented in order to keep detailed notes on tickets

Preferred Skills

• S+ Certification
• Ability to obtain government clearances
• Microsoft Certified Systems Administrator or equivalent designation, preferred
• BA in IT, Computer Science or similar relevant field
• Experience with Augmented Reality / Virtual Reality hardware

Note

Red 6 reserves the right to change its current benefits program at any time, in a manner that is consistent with applicable federal and state regulations.

This job description is not a contract and confers no contractual rights, privileges, or benefits on any applicant or potential applicant. Red 6 has the right to change any and all terms of this job description, including, but not limited to, job responsibilities, qualifications and benefits. Nothing in this job description constitutes an offer or guarantee of employment.

Red Six Aerospace, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California: https://www.caljobs.ca.gov/vosnet/Default.aspx

Colorado: https://www.connectingcolorado.com/

Florida: https://www.employflorida.com/vosnet/Default.aspx

Job Type: Full-time

Pay: $85,000.00 - $142,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Paid time off
• Health insurance
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Work Location: In person