It Business Efficiency Analyst

We are LAUSD. We are at the forefront of innovation in public education,

focused on a clear and inspiring vision of the future for all of our students

as they venture forward on their journey as lifelong learners. Here, you

will have the opportunity to exercise your potential in a role supporting

the business of education. Our work directly contributes toward the goal

of ensuring that our students graduate ready for the world – ready to
thrive in college, career and life.

LAUSD is the second largest school district in the nation with an

enrollment of nearly 575,000 students. We serve an area totaling 710

square miles, with over 1,190 schools and educational centers, and we

employ over 74,000 individuals, making us one of the largest employers

in our city.

Department or School Site The District's Information Technology Services (ITS) has 600+ staff

members, including programmers, network engineers, project managers,

and administrative staff - all of whom provide support to the schools and

LAUSD's business/functional units in a professional, forward thinking,

and challenging environment. Technologies supported range from

personal systems to enterprise-wide systems and applications.

The ITS offices are located at the District Headquarters building in

downtown Los Angeles.

Project The IT Business Efficiency Analyst assists branch directors and the

division head in reviewing and reorganizing IT business processes,

identifying and documenting customer service goals, and escalating

persistent IT issues to the appropriate branch. Collects and compiles

data from the Help Desk system and customer service questionnaires to

improve operational efficiency and tracks and monitors change

management items using the IT Service Management application.

Benefits Insurance: Paid premiums for your choice of several medical, dental,

vision, and life insurance plans. Retirement: Membership in the California

Public Employee Retirement System (CalPERS).

Vacation: Two weeks of paid vacation to start. Three weeks after five

years of year-round paid service.

Paid Holidays: Up to 13 days.

Job Duties/Responsibilities Typical duties may include:

• Focuses on execution of process improvement and design initiatives

aimed at improving customer service, reducing cost, and creating

capacity.

• Provides concepts and business case proposals to client groups for

decision-making.

• Develops SQL queries and reports to analyze Help Desk System

efficiencies.

• Develops application enhancements, and maintains databases based

on current and future business needs.

• Develops test plans, writes test documentation, and performs tests to

insure integrity of the application when enhancements are implemented.

• Adds, deletes or modifies information in the HELP DESK system, as a

result of FAQ, questionnaires, changes in policy or procedures, or

installation of new technology.

• Designs and develops reports for management served by HELP DESK

system and for distribution to division management.

• Assist in the collection and consolidation of required information and

data related to cellular customer usage and cellular plans and conducts

cost analysis to determine efficiencies.

• Conducts studies on cost-efficiency and best practices as it relates to

various maintenance agreements for vendors providing technology

services.

• Assists management in preparing customer service evaluation

questionnaires and sends the questionnaires to District employees.

• Compiles and analyzes data from IT service management reports and

compares and integrates this data with key performance indicator data

from the HELP DESK system and prepares reports for management.

• Performs related duties as assigned.

Minimum Requirements Education:

Graduation from a recognized college or university, preferably with a

degree in computer information systems or business information

systems.

Qualifying experience beyond that required may be substituted for the

required education on a year-for-year basis, provided that evidence of

graduation from high school or equivalent educational proficiency is

demonstrated.

Experience:

Two years of experience in the analysis of data using application tools or

in a professional-level position reviewing, analyzing, and preparing

recommendations in technology related business processes, methods,

and procedures. Certification or equivalent work experience in two of the

following: Networking (WAN, LAN), MS Windows Office application, MS

Office, Apple Macintosh hardware/software, MS Exchange & Outlook,

Web browser (Internet Explorer and Netscape) is preferable. Experience

with Oracle Data Base and hotline or help desk experience preferred.

Special:

A valid California Driver License.

Use of an automobile.

This class description is not a complete statement of essential functions,

responsibilities, or requirements. Entrance requirements are

representative of the minimum level of knowledge, skill, and/or abilities.

To the extent permitted by law, management retains the discretion to add

or change typical duties of a position at any time, as long as such

addition or change is reasonably related to existing duties.

All employees must be fully COVID-19 vaccinated and must be able to

provide verification of their vaccination status as part of the hiring and

onboarding process prior to an official offer of employment to any District

site; this includes current employees who are being promoted to a new

job class.

Desirable Qualifications The ideal candidate should have knowledge of:

• Various office software applications, including MS Project, Word, Excel,

Access, PowerPoint TM, and CRM applications

• IT services and how they are provided
• Key business activities which rely on automation
• Java, Cold Fusion, or SQL
• Best Customer Service practices and the measurement (metrics) of

those practices

• Basic HTML
• General office and business practices and procedures

The ideal candidate should have the ability to:

• Work in an application production support environment
• Operate office computers and other office machines, including copiers
• Exercise strong problem solving and analytical skills
• Create test plans and supporting documentation
• Work independently, exercise initiative and good judgment
• Organize implementation strategies and implement projects
• Plan, organize, track and coordinate work to meet deadlines
• Recommend data-driven business process solutions

and scanners

• Create reports for management by working with figures rapidly and

accurately

• Clearly communicate business needs to management
• Listen effectively to end users
• Organize files and maintain accurate records
• Prepare reports and graphical presentations
• Work effectively with other District employees, students, and the public
• Exhibit professionalism, positive attitude, and flexibility

Special Physical Requirements:

• Effective hearing and speaking to listen and address customers’

concerns promptly

Employment Selection Process The selection process for this position will tentatively consist of a Training

and Experience Evaluation, Technical Project, and/or Technical

Interview. The employment examination process is intended to measure

your job-related experience and evaluate your qualifications beyond the

minimum requirements. For this reason, it is recommended that your

application materials clearly show all of your relevant background and

specialized skills, knowledge, and abilities.

We anticipate receiving a number of well qualified applicants for this

position; therefore, there will be a competitive process. The hiring

departments have requested that we proceed with the selection process

in an expeditious and timely manner. To honor this request we will be

adhering to a pre-planned employment assessment schedule.

Please be sure to include correspondence from @lausd.net as an

approved sender so that messages aren't accidentally placed into your

spam/junk e-mail folder.

For more information about the LAUSD employment assessment

process, visit the 'My LAUSD Career' section of our website at

http://www.lausdjobs.org .

Application Process DO YOU NEED TECHNICAL ASSISTANCE WITH THE ON-LINE

APPLICATION?

Please visit www.lausdjobs.org and click on "help desk service request

form" located to the left of the Quick Links.

To find out whether the application deadline has been extended, visit the

website at: http://www.lausdjobs.org .

The Los Angeles Unified School District intends that all qualified persons

shall have equal opportunities for employment and promotion.

Reasonable accommodations in completing an application and testing

are available to individuals with disabilities. Please call (213) 241-3455

for more information.

Additional Posting Information Selection and promotion are based on a competitive employment

assessment process. Candidates who pass all parts of the assessment

process are placed on a hiring (eligibility) list based on their assessment

score. Hiring departments may make job offers to candidates on the top

three ranks of the hiring list. Eligibility typically lasts for 12 months. The

hiring list resulting from this assessment process may be used to fill open

positions in related job classifications.