Internal Medicare Sales Associate - Polk County

Bilingual Internal Sales Associate English/Spanish

LOCATION: POLK COUNTY

Position Summary

Internal Sales Agents will sell products and services to Medicare eligible individuals and build long term relationships with customers and external business partners.

Duties And Responsibilities

• Comply with CMS regulations and guidelines, marketing and enrollment requirements
• Provide input to sales leadership about opportunities to improve products / services, provider networks, member service, telesales, retention and marketing programs
• Contacts prospective clients about insurance products and policies.
• Ensure that all Medicare beneficiaries understand the products available to them, the enrollment process (eligibility requirements, Medicare review / approval of their enrollment application, timing of ID card receipt, etc.) and the service contacts and process
• Maintain ongoing contact with assigned, contracted provider partners to assist with any service needs and ensure that needed marketing materials are in place
• Customize sales presentations to communicate product features, benefits and differences
• Explains various insurance policies and products to potential and existing clients; guides clients in selecting coverage to best meet their needs
• Maintain up-to-date information about assigned and self-generated leads
• Identify and qualify new provider partnership opportunities, submitting required forms to Solis Sales Management for consideration by leadership
• Develop sales strategies to procure sufficient number of referrals and other self-generated leads to meet sales targets
• Achieve/exceed monthly sales targets
• Meets with potential clients to discuss adequacy of existing insurance coverage and related financial resources.
• Maintain ongoing contact with enrolled members to support retention and ensure that good service is provided
• Assist all prospective members with their applications and any information they have regarding the plan
• Periodically participate on process improvement teams and provide ad hoc feedback as requested
• Accurately submit applications on a timely basis to the Solis Enrollment Department enrollment department with all information required by Medicare
• Schedule individual meetings & group presentations from assigned/self-generated leads

Qualifications & Education

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bilingual in English/Spanish or English/Creole with the ability to speak, read and write in both languages without limitations or assistance
• High School Diploma
• Strong organizational, interpersonal, communication and presentation skills
• High level of self-motivation; ability to accomplish goals independently
• 1-3 years' experience in the Medicare Advantage Plans line of business; 5+ years preferred
• Must reside in Miami-Dade, Broward, Palm Beach, Orange or Hillsborough counties
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Ability to successfully navigate mobile applications.
• Active Florida Health & Life Insurance Licenses
• Comprehensive knowledge of Microsoft Office
• Ability to establish relationships with community partners

PERFORMANCE MEASUREMENTS

• Compliance with Federal, State and Company regulations
• Attendance/Punctuality
• Safety and Security
• Quality of work
• Lead generation
• 3-5 Monthly evaluations
• Completed sales
• Retention activities
• Provider support
• Sales metrics

This may be modified at any time at the discretion of the employer as business operation may deem necessary. This does not constitute an employment agreement and may not include all duties.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.