Internal Account Manager Jobs

At VHA, our mission is to be passionately committed to providing value and profitability to our partners and employees through the VHA way. As an authorized master agent to Gen Mobile, Xfinity and Cox Straight Up Internet, and Boost Mobile, our award-winning service to the prepaid wireless industry is powered by one thing: our people. Whether it’s sales development, operations, retail or marketing support, VHA is a diverse group of servant leaders with strong core values and a performance-driven attitude who are committed to growth and success.

Job Summary

The Internal Account Manager is an inside sales position responsible for overseeing a portfolio of independent wireless store owners. This positions requires excellent customer service by managing dealer relationships, solving dealer issues and promoting the products/services and ability to close sales over the phone. The Internal Account Manager is responsible for making outbound calls to accounts and to provide information by using a consultative and strategic approach to communicate with our partners (business owners).

Role and Responsibilities

• Field, manage and resolve day to day store owner challenges while maintaining strong customer relationships
• Makes outbound calls on a scheduled basis to communicate current offers, updates and promotions available to customers
• Collect and analyze account data
• Ability to sell solutions to our business owners to help increase their overall profitability
• Serve as an advocate and liaison internally to effectively communicate and coordinate customer needs (commission, inventory management, shipping, orders, etc.)
• Introduce new products and marketing initiatives in an effort to increase sales within the assigned customer base
• Deliver a consultative and strategic approach to customer engagement in wireless equipment, marketing initiatives and airtime payments
• Manage an assigned portfolio of accounts

Qualifications and Education Requirements

• Bachelor’s Degree or equivalent work experience (Preferred)
• Minimum 2 years of experience in a phone-based sales or customer service environment
• 2 years of experience in Account Management and/or Relationship Management (Highly Preferred)
• 2 years of experience in the Wireless Industry (Highly Preferred)
• 2 years of experience in B2B Sales (Required)

Preferred Skills

• Sales in retail or wholesale
• NetSuite
• Communication skills (listening, verbal, oral and written)
• Organizational skills
• Customer relationship management (CRM)

Working Conditions

• Hours occasionally exceed 40 hours per week
• Able to sit and work at a computer keyboard for extended periods of time
• Able to lift and move up to 20 lbs. pounds occasionally

What We Offer

Want to be a part of something big and meaningful? At VHA, we believe that work isn’t just work. It’s an opportunity to learn, grow and smile, all while helping millions of people connect worldwide with some of the most advanced telecommunications tools in the wireless industry.
VHA is an authorized master agent to Boost Mobile and serves more than 2,100 prepaid wireless dealers nationwide. Our award-winning service is driven by our people, a diverse group of servant leaders with strong core values and a performance-driven attitude who are committed to growth and success.
At VHA, we’re known for putting our Dealer/Owners first. As pioneers in prepaid distribution, we have become one of the largest, most experienced Master Agents around through a history of trust, performance and reliability. Our long-term partnerships with suppliers and manufacturers bring dealers the products they need on time, with consistent and reliable service. We grow with our dealers every step of the way.

What We Value
Honesty
Humility
Collaboration
Innovation

Why You Should Join Our Team
Our vision is to be a workplace community where people choose personal greatness to benefit others. Our culture is driven by our dedicated and passionate teammates, who love what they do and enjoy the growth and learning that comes with it. We love helping each other become the best they can be – personally and professionally.
We are committed to keeping our team healthy, driven, focused and accomplishing beyond what they thought possible. We provide excellent benefits packages and offer routine wellness activities. We truly care about our teammates in all areas of their lives. Serving prepaid wireless dealers nationwide in a variety of capacities, we are proud of our diverse culture. We are an organization that welcome those from all walks of life and backgrounds.