Intake Coordinator Jobs

Intake Coordinator

Ignite Your Career With CORA!

As an Intake Coordinator at CORA, you would be handling all incoming physician prescriptions, scheduling new referrals for appointments with physical therapists, speech language therapists, and/or occupational therapists we have in the network, and preparing patient admissions. Our ideal candidate thrives in high-energy environments, has great customer service skills, and is detailed oriented. This is a full-time position.

Who We Are:

CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to Treating Everyone Right.

What You’ll Love About Us:

• Medical, dental, vision, disability, and life insurance
• Career growth opportunities within CORA
• Tuition reimbursement
• Competitive Pay
• 7 paid annual holidays + PTO that grows with time
• Leadership development: coaching, mentorship, and skill-building activities
• Retirement & savings plan – 401K matching

What You’ll Need:

• Aligned with the organization’s mission statement and demonstrate behaviors driven by the organization’s core values (Serving Everyone, Integrity, Collaborate, Work Smart, Stay flexible, Focus on Results, and Commit to Excellence)
• Ability to handle multiple tasks and prioritize work
• Ability to multi-task in a fast-paced environment
• Willing to seek assistance when necessary to make appropriate decisions
• Demonstrate a sense of urgency in handling patient concerns
• Ability to assist in maintaining a clean and welcoming area
• Prior customer service experience in healthcare setting preferred
• Ability to demonstrates a strong customer focus approach
• Act as a team player with all co-workers; work well with others to achieve organizational goals
• Proficient with Microsoft Word and Excel
• Good interpersonal skills to interact with patients and telephone contacts, establish, maintain and develop professional relationships to reach objectives
• Computer experience with knowledge of spreadsheets and word processing functions
• Good verbal written and organization skills
• High school diploma or GED required
• Able to identify the critical details of a task
• Good verbal and written communication skills

What You’ll Do:

· Answer all incoming calls promptly and politely with the utmost customer service, relaying messages as necessary

· Greet every patient with kindness, respect and courtesy

· Greet referral sources, doctor’s offices, insurance adjusters, nurse case managers, with warmth, respect and appreciation for their business

· Take patient intakes and referrals, and schedule patients within scheduling guidelines

· Maintain multiple clinic schedules

· Instruct patients on the completion of new patient forms, as per the Billing Manual

· Fax/scan/email therapy notes to physicians and others as needed in a timely fashion

· Maintain appearance, function and cleanliness of therapy and office space and equipment

· Maintain patient confidentiality

· Maintain an organized and clean front desk area

· Order front office supplies on an as-needed basis, with approval of the Clinic Manager

· Other duties may be assigned

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.