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Inn Front Desk Agent - Flex
Company | Biltmore |
Address | Biltmore, TN, United States |
Employment type | PART_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-05-11 |
Posted at | 1 year ago |
- Handles daily check-ins/check-outs in a gracious, warm, and timely manner.
- Identifies opportunities to upsell Lodging and other estate products and services.
- Assist with the pre-registering and pre-keying of group arrivals.
- Concierge services at both lobby and Chateau Tier lounge locations.
- Point of contact for guest service recovery issues and resolution.
- Post check-in telephone calls to assure guests’ expectations have been met.
- Maintain and file registration cards in the in-house and arrivals bucket; operate the time lox key system; process guest messages/faxes.
- Handle end of shift reporting, close out, and/or reconciliations.
- Knowledge of upcoming group resumes, incoming and outgoing groups and VIP guests; resource for general estate and area information.
- Ability to quickly learn Biltmore’s reservations, ticketing and property management systems; knowledge of estate and Asheville area information, Biltmore products, services, and processes; proficiency with Outlook, Word, Excel.
- Demonstrated commitment to delivery of world class internal/external guest service.
- Outstanding interpersonal and communication skills; conveys information clearly and effectively; strong guest service recovery and negotiation skills. Fluency in English required; knowledge of another language helpful.
- Excellent organizational, project/time management, and planning skills; ability to multi-task, work effectively under deadlines, prioritize work and adapt.
- High school diploma. Additional education, training, and/or certification(s) preferred.
- Professionally represents Biltmore and company values at all times.
- At least one (1) year of related guest service or hospitality experience, preferably in a comparable upscale hotel environment. Ideal candidate will have had similar front desk or concierge experience working in a four or five star/diamond rated hotel.
- Proactive, exercises good judgment; creatively problem solves; anticipates and troubleshoots; maintains confidentiality; high ethical standards.
- The incumbent should be able to stand/walk continuously for 8 hours.
- Incumbent must be able to communicate clearly and effectively with guests.
- Should be able to lift up to 35 pounds occasionally.
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