Front Desk Agent Jobs

Starting pay rate: $16 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

$1000 Sign-On Bonus (Sign-on Bonus only applies for new hires and rehires that have not been employed with Westgate within one year of their termination date.)

About Wild Bear Inn:
Wild Bear Inn places you in the heart of beautiful Pigeon Forge, Tennessee, which is nestled in the scenic Great Smoky Mountains, just minutes from Great Smoky Mountains National Park, the most-visited national park in the country. As a member of the Wild Bear Inn team, you will help provide guests with an unforgettable vacation getaway at our ideally situated hotel.

There are no do-overs with vacations. You know what people need and are legendary at winning them over. You understand that every check-in is the first impression, and every check-out could be a lasting one. As a Front Desk Agent with Westgate Resorts, you will be part of an award-winning brand!

As a Front Desk Agent, you will efficiently check guests into and out of the resort by performing the following duties, in addition to offering impeccable customer service.

• Greets, registers, and assigns rooms to guests, issuing room keys
• Ability to listen to and find solutions for guests’ challenges
• Keeps records of room availability and guests' accounts.
• Computes bills, collects payments, and makes changes for guests.

To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English conversationally. Additionally, the person must possess and adhere to the following core values:

• Integrity
• Work Ethic
• Passion

Requirements:

• Excellent customer service skills
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Required to pass a background check, drug test, and prove eligibility to work in the United States
• Must be able to stand for long periods of time
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• Must be to lift up to 15lbs

Why Westgate?

• Family benefits including pregnancy, and parental leave and adoption assistance
• Advancement & development opportunities
• Military Leave
• Comprehensive health benefits – medical, dental and vision
• Wellness Programs
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Employee Assistance Program (EAP)
• Get access to your pay as you need it with our Daily Pay benefit
• Paid Time Off (PTO) – vacation, sick, and personal
• Community Involvement Programs
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Pet Insurance
• Tuition Assistance
• 401K with generous company match
• Flexible Spending Accounts
• Paid Holidays

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.