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Hospitality Agent Jobs
Company | Sonder Inc. |
Address | Nashville, TN, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-05-18 |
Posted at | 1 year ago |
Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in more than 30 cities spanning eight countries and three continents. Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.
- Maintenance and organization of working spaces including office, storage closets, warehouse and others, as assigned
- Respond to day-to-day guest requests, issues, and other outreach using the Sonder Service Principles
- Travel to multiple Sonder properties throughout the local market, as required
- Guide guests through the Sonder experience, ensuring they have an amazing first impression
- Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
- Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity or overseeing contractor appointments)
- Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use
- Flexible schedule and willing to working evenings, weekends and holidays
- Organized, hardworking, and detail-oriented
- Proficiency in languages other than English a plus
- Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time
- This role requires a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.
- Ability to work effectively both in a team environment as well as independently
- Unintimidated by using mobile apps while in the field for team collaboration and communication
- Comfort with ambiguity and rapidly shifting priorities
- This role requires regular access to a reliable smartphone for work purposes. (Expense reimbursement available)
- Guest-centric and positive mindset
- Comfort in independent problem solving with the humility to ask for help when needed
- Thrives in a fast paced, ever-changing, always challenging startup environment
- Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles
- Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
- Flexible vacation
- Annual free credits and discounts to stay in Sonders
- Competitive compensation
- Generous stock plan
- A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!
- Medical, dental and vision insurance (where applicable)
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