Information Technology Support Technician

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Title: IT Support Technician – Jupiter, FL

Job Summary: Under the supervision of the Sr. Manager, Information Technology, the Computer Support Technician ensures the proper functioning of computer hardware and software.

Responsibilities:

• Train new users on our existing and future technologies.
• Active Directory Management
• Ensure that no illegitimate software is installed on computers.
• Provide guidance to new users on existing technologies.
• Perform other related duties as required during or outside regular working hours.
• Ensure our technologies are accessible and equipped with up-to-date hardware and software.
• Be able to travelas needed to do work at other sites.
• Maintaininventory of computer equipment and licenses including maintenance contracts
• Document outages and troubleshoot issues.
• Ensure that no user is an administrator of their computer.
• Be able to respond quickly to critical issues.
• Be able to examine or replace parts on computers.
• Provide support to employees at our various locations in Canada and the United States in person or remotely.
• Ensure all operating systems are at the right version, supported and patched automatically.
• Troubleshooting our hardware, software, and network operating systems.
• Install, upgrade, and evolve hardware and software.
• File Server Management
• Cyber Security
• Ensure that antiviruses and anti-malware are installed andupdated on all computers.
• Learn and know all company'shardware and software.

Experience/Requirements:

• Knowledge of routers and switches
• Internet and email software
• Computer troubleshooting
• Computer hardware, system software
• 2 to 3 years of experience as an IT Support Technician
• Microsoft and Windows including Active Directory
• Fast and efficient decision-making
• Associate Degree or higher in Computer Technology/Science
• Microsoft Office 365Experience with ERP systems
• Good listening skills
• Good written and verbal communication
• Cyber Security
• Analysis and problem-solving skills
• Good time management