Information Technology Support Specialist

Qualifications

Tech Support: 1 year (Preferred)

Active Directory: 1 year (Preferred)

Windows: 1 year (Preferred)

Spanish is required

Full

Help Desk Technician

Position Summary:

We are seeking a Help Desk Technician who will be responsible for IT Service Desk requests and providing efficient service for internal users. You will provide services in support of peripheral devices, and equipment relocation. A successful candidate is someone with the ability to work with peers in a team effort and manage multiple priorities and deadlines.

Experience and Education:

Associate degree in information technology, computer science, or related field

1+ years of PC support experience in a Windows network environment

Experience in a Help desk call center providing telephonic user support

Experience with network and telephone troubleshooting

Server experience isa plus

Technology Skills and Strengths:

Help desk

Azure Active Directory

Connect-Wise

Office 365

SIP/VOIP

SharePoint

TeamViewer

Effective task management and problem-solving skills

Attention to detail

Verbal and written communication

Primary Job Responsibilities:

Answer incoming IT help desk calls and create service tickets.

Provide support to other technicians as they troubleshoot and resolve end-user and client issues.

Resolve user inquiries in accordance with priority.

Test various applications, equipment, and system images.

Visit customer offices during the week.

Assist clients with the installation of software and updates.

Provide network and computer technical support.

Assist with support efforts for business units and other IT teams.

Assist with breakdown, transport, and setup of computer equipment.

Assemble and configure computer components and associated services.

Upgrade computer hardware and software components as required.

Observe daily activities to learn overall IT infrastructure, methods, and industry standards.

Other duties as assigned.

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Schedule:

5-hour shift

Day shift

Wednesday Friday

10 AM - 3 PM

Experience:

Tech Support: 1 year (Preferred)

Active Directory: 1 year (Preferred)

Windows: 1 year (Preferred)

Work Location: South Miami & Coral Gables

Multiple Locations in 5 Miles radio

Work Remotely and Onsite