(2) Information Technology Support Specialist Needed - Rapidly Growing Hospitality Firm In Orlando - Immediate Need!

Integris Group has a growing client in the hospitality industry who has an immediate need for (2) Information Technology Support Specialist for a Full Time/Permanent position.

Our client is offering a competitive salary along with first class medical/dental/vision benefits, company-sponsored life insurance, short & long term disability insurance, pet insurance, PTO, sick days, tuition reimbursement program, and many more company perks.

Our client is headquartered in Orlando (by the The Mall at Millenia). The candidate will be required to work Onsite 5-days per week.

Don't miss out, apply today!!!

JOB SUMMARY:

IT Service Desk Technical Analyst is a professional who provides IT technical support and assistance to customers, whether on the phone or in person across multiple properties. Their primary intention is to ensure a client's satisfaction and ability to properly operate any computer, printer or technology they may be having trouble with. You will diagnose and troubleshoot software and hardware problems through to resolution, help our client's customers install applications, and programs and document processes and solutions.

CORE RESPONSIBILITIES:

Primary areas of responsibility include, but are not limited to the following:

• Address user tickets regarding hardware, software, and networking.
• Walk customers through installing applications and computer peripherals.
• Provide prompt and accurate feedback to customers.
• Help create technical documentation and manuals by ensuring all issues are properly logged, knowledge in the form of notes and manuals.
• Customize desktop applications to meet user needs.
• Conduct remote troubleshooting, either via phone, email or chat, until they’ve solved a technical issue for the user (this person should have the ability to handle an incoming help desk ticket and not just escalate the ticket, this position requires that this person have the ability to fix the issue and not just escalate it.
• Troubleshooting technical issues and developing effective solutions.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Research and identify solutions to software and hardware issues.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong Customer-oriented attitude and strong people skills. Adept and providing customers with first class customer service.
• Active Directory experience.
• Basic Networking experience is a plus.
• Virtualization experience.
• Ability to provide step-by-step technical help, both written and verbal.
• Office 365 experience.
• Some knowledge and/or hands-on experience with Windows Server is a BIG plus, but not a must have.
• Proven successful growth work experience as a IT Technical Support Technician.
• Ability to perform remote troubleshooting and provide clear instructions.
• Experience with network security practices and anti-virus programs.
• Ability to diagnose, troubleshoot and resolve/fix incoming help desk tickets, not just escalate those tickets.
• Windows OS experience.
• Good understanding of computer systems, mobile devices, and other tech products.
• Working knowledge of office automation products and computer peripherals, like printers and scanners.
• Experience with remote desktop applications and help desk software.

MINIMUM QUALIFICATIONS:

• A+ Certification Preferred
• At least 2-4 years of specialized IT experience i.e. Desktop Support, Service Desk Support, Help Desk etc.