Information Technology Specialist (Direct Hire)

Duties

Summary

This position will serve as an IT Specialist/Agile Coach supporting the Application and Platform Services (APS) Service Line within the Office of the Chief Information Officer. In coordination with Service Line leadership, this position will ensure the successful implementation of the Scaled Agile Framework for the Enterprise (SAFe), serve as an agile coach and organizational change and transformation expert.

Requirements

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level. implementing and transforming diverse IT organizations with SAFe; serving in at least one role within SAFe (i.e.. Business Owner, Product Manager, Product Owner, Epic Owner, Release Train Engineer, etc); and creating synergies in the use of SAFe and ITIL for IT Service Management (ITSM) as a cohesive operating model. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience as a certified SAFe Program Consultant (SPC) preferred but not required

Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job.

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