Information Technology Business Relationship Manager

About the Role:

Reporting to the Senior Manager-IT Business Relationship Manager, you will liaise between IT and the partners to help understand their technology needs. You will be aligned to a group, developing deep institutional knowledge and helping map requirements and processes to IT architecture. You will help prioritize tech-enabled projects, ensuring return on investment is realized and is aligned with the Association's Strategy.

You Will:

Delivery and Operations:

• Shape requirements by making recommendations and suggesting alternatives to proposed solutions.
• Use different techniques to understand requirements, such as interviews, workshops, surveys, site visits, and storyboards.
• Work with business and delivery teams to prioritize needs.
• Obtain an understanding of relevant business area(s) to recommend solutions and build high-quality requirements.
• Guide communication between IT and the partner groups to understand their technology needs and issues.
• Be a lead for IT projects for the group
• Identify and help prioritize opportunities to refine business processes
• Understand technical options, limitations, costs, and risks.
• Translate conceptual user requirements into precise, detailed functional requirements.
• Help resolve priorities between partner groups by facilitating discussions and escalating issues
• Lead small projects to assisting other project managers on larger more complex projects
• Create artifacts, including business case documentation, scope documentation, and process flow.
• Document current processes and models to understand inefficiencies or gaps
• Manage requirements scoping throughout the delivery process
• Establish a communication methodology for efficient organizational communication
• Support delivery teams as they develop, test, and deploy solutions

Staff and Leadership:

• Review delivery team output to ensure requirements are correctly interpreted, complete test cases.
• Collaborate with leaders across the organization and share ownership of maturing the BRM function.
• Promote a collaborative team environment and provide mentorship to junior-level analysts.
• Address vendor and client complaints respectfully and promptly and demonstrate the value of IT services and capabilities.

You Have:

• Business analysis certification or similar.
• Experience in "waterfall" and "Agile" project management methodologies preferred
• Experience in ITIL preferred
• 3 years of experience in business analysis.
• Bachelor's degree (or equivalent years of experience).
• Professional certification in project management preferred

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, an employee assistance program. We provide resources that support your mental health, and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site.

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

This role is not intended to be based and/or filled in NYC and therefore the salary is not published. If you are an NYC resident and wish to be considered for this opportunity, please reach out to the recruiter listed on the posting and they will be happy to provide you any further information.