Job Responsibilities
*This is a re-advertisement. Previous applicants are still being considered.*
If your goal is to build a career that makes a difference, consider joining the dedicated people of
South Carolina Department of Juvenile Justice (DJJ) .
About Us
It is the mission of the South Carolina Department of Juvenile Justice (DJJ) to protect the public and reclaim juveniles through prevention, community services, education, and rehabilitative services in the least restrictive environment.
Job Duties
Under limited supervision this position provides solutions to end-user computer and networking problems of a moderate to complex nature to ensure end-user productivity.
The position provides guidance to users in use of computer hardware and software and provides light training in use of hardware and software.
This position lends support to the agency Information Security and Privacy Manager, and the network system administrator.
Respond to DeskPro tickets as well as provide on site technical assistance to resolution. Diagnose and repair simple to moderately complex issues. Install, configure, and maintain agency computer hardware and software.
Maintain software configurations, computer images, and software installation for approved users.
Investigate and evaluate hardware and software solutions to agency-identified needs.
Video-conferencing equipment setup, configuration, and maintenance.
Installation, configuration, and training on use of VoIP phones. Install, configure, and maintain Airwatch Mobile Device Manager on all agency-issued mobile devices.
Performs other related duties an needed or required to support the division of the agency.
Minimum And Additional Requirements
Agency Requirements : A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales, or marketing, or processing of information in a data processing environment or related systems. An associate's degree or a bachelor's degree in a relate field may be substituted for the required work experience.
Note: If any Agency Requirements are listed above, applicants must also meet those requirements to be considered for the position. Salary may vary depending on experience and qualifications. Candidates must present documentation of their attainment of college degree(s) at the time of interview. Documentation must be either an official or unofficial copy of the college transcript or Letter of Verification of Degree from the institution's Registrar's Office. If the candidate selected for the position provided an unofficial copy, it must be replaced with an official copy on or before the HR processing date.
Preferred Qualifications
Preferred: A bachelor's degree and two years' experience in office automation systems, data communication system design, installation, operation, repair, sales or marketing.
Basic to moderate knowledge of and skilled in a wide variety of applications, operating systems, protocols and equipment used in customer organizations, Basic to moderately complex problem-solving and analytical methods. Able to communicate effectively, both written and verbal with customers, peers, and management.
This position will act with independence, receiving minimal supervision.
This position requires discretion, confidentiality, and decisiveness. This position requires customer service skills and end-user assistance.
Must be able to lift up to 50 pounds unassisted.
Must be able to work outside.
Must be able to climb a ladder, reach, bend, stoop, and crawl; work in an environment with incarcerated youth; and be able to drive.
This position performs job duties relating to the custody, control, transportation or recapture of juveniles within the jurisdiction of the Department of Juvenile Justice and the employee may have direct and indirect contact with juveniles within the jurisdiction of the Department of Juvenile Justice. Training applicable to these duties will be provided.
Additional Comments
Applications are incomplete if you fail to answer all supplemental questions, education and work history. Incomplete applications are not referred to hiring managers. Applications are accepted until 5:00 p.m. on the stated closing date.
You will be asked to provide a certified transcript if selected for a position requiring a degree. A background investigation will be conducted that may include, but not limited to, criminal records, driver's license and child abuse registry prior to an offer of employment. Additionally, a medical examination and drug testing may be required. Please provide an explanation for any gaps in employment.
A resume may be attached with your application, but not substituted for completing the work history section of the application.
The South Carolina Department of Juvenile Justice offers an exceptional benefits package for FTE positions that includes:
- 15 days sick leave per year
- State Retirement Plan and Deferred Compensation Programs
- 15 days annual (vacation) leave per year
- Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
- 13 paid holidays
