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Individualized Care Coordinator Jobs
| Company | Cardinal Health |
| Address | , , Tx |
| Employment type | FULL_TIME |
| Salary | |
| Expires | 2023-06-27 |
| Posted at | 1 year ago |
What Individualized Care contributes to Cardinal Health
Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before.
- Create and complete accurate referrals and applications and keep updated on policy or procedural changes
- Mail out appropriate documents to physician offices
- Investigate and resolve patient/physician inquiries and concerns in a timely manner
- Ability to identify, document and submit Adverse Events during customer contact or via received documentation
- Enter detailed information into company proprietary software while conversing via telephone
- Place outbound phone calls for patient follow ups, confirmations or to obtain missing information
- Communicate with external constituents including physician offices and pharmacies
- Manage workload of inbound faxes (if applicable)
- Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution
- Interact with the patient referral sources to process new applicants
- Follow up with other internal team members regarding next steps
- Positive
- Accountable
- Collaborative
- Compassionate
- Flexible
- Energetic
- Focused
- Adaptable
- Approachable
- Self-Motivated
- Reliable
- Friendly
- Minimum high school diploma or GED preferred
- Strong communication/customer service skills
- Basic computer knowledge, Microsoft systems
- Ability to sit for long periods of time in a cubicle setting
- Ability to work any Schedule between 7am-7pm M-F
- Knowledge of Medicare, Medicaid and Commercially insured payer common practices and policies, preferred
- Demonstrate superior customer support talents
- Ability to prioritize multiple, concurrent assignments and work with a sense of urgency
- Ability to be an independent worker and self-directed
- Works on routine assignments that require basic problem resolution
- Receives general direction on standard work; receives detailed instruction on new assignments
- Refers to policies and past practices for guidance
- Applies acquired job skills and company policies and procedures to complete standard tasks
- Receives general direction on standard work; receives detailed instruction on new assignments
- Refers to policies and past practices for guidance
- Consults with supervisor or senior peers on complex and unusual problems
TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST.
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
- Surge protector with Network Line Protection for CAH issued equipment
- Hardwired to the router
- Upload speed of 5Mbps (megabyte per second)
- Ping Rate Maximum of 30ms (milliseconds)
- Download speed of 15Mbps (megabyte per second)
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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