Ticket/Gate Agent (Customer Service Agent) - Tus

United States, Arizona, Tucson

Airport Customer Service

22-May-2023

Ref #: 21133

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How you'll help us Keep Climbing (overview & key responsibilities)

• Mission: Make every customer feel like the most valued person.
• Vision: Deliver world-class service to all customers.

As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.

Customer Service Agents will be scheduled to work a shift between 20 to 40 hours per week.

Watch this job preview to learn more about the benefits and responsibilities of this career opportunity at Delta.

The starting pay is $16.55 per hour. Additional pay increases occur regularly through 10.5 years.

All Customer Service Agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.

Customer Service Agents serving as a Ticket Agent are the first to greet our customers to guide and assist them with the ticketing and baggage check-in process. You will:

• Use a computer to sell, print, and reissue tickets.
• Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
• Manage the check-in process, ensuring that customers have the proper travel documentation.
• Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.
• Greet customers to guide and assist them with the ticketing and baggage check-in process. 
• Practices safety-conscious behaviors in all operational processes and procedures.

Customer Service Agents serving as a Gate Agent help our customers with routing, trip planning, and gate boarding. You will:

• Use computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process.
• Operate jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors. 
• Practices safety-conscious behaviors in all operational processes and procedures.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Recognition rewards and awards through the platform Unstoppable Together.
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
• 401(k) with generous company contributions up to 9%.
• Domestic and International space-available flight privileges for employees and eligible family members.

What You Need To Succeed (minimum Qualifications)

• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Embraces diverse people, thinking, and styles.
• Pass a post-offer pre-employment drug test.
• High School diploma, GED, or High School Equivalency.
• Be authorized to work in the US.
• Must successfully pass a Customer Service Assessment.
• Frequently lift bags or items weighing up to and including 50 pounds.
• Must be proficient in English.
• Pass a physical ability test (PAT). Click here to watch a video explaining the PAT and to help you prepare.
• Demonstrates that privacy is a priority when handling personal data.
• Possess basic computer skills.
• Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.
• Must be able to pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
• Occasionally lift bags or items weighing between 50 and 70 pounds.
• Must be at least 18 years of age.
• Consistently makes safety and security, of self and others, the priority.

What Will Give You a Competitive Edge (preferred Qualifications)

• N/A