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Company | Rippling |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-06-18 |
Posted at | 11 months ago |
About Rippling
- Partner with Sales, Account Management, Technical Account Management and Support to ensure seamless hand-offs
- Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements
- Proactively manage the implementation process end-to-end to achieve customers' target timelines and goals
- Drive adoption of purchased products
- Support in the development and documentation of processes and best practices
- Work one-on-one with clients to implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products
- Ability to effectively collaborate with partners across Sales, CX, Product and Engineering teams
- Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.
- 1+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
- Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience.
- 2+ years experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc).
- Tier 2: $66,000 - $100,000/year
- Tier 3: $62,000 - $95,000/year
- Tier 1: $74,000 - $111,000/year
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