Implementation Specialist Jobs

Why Work For Us

We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!

About The Opportunity

The Restaurant Onboarding and Implementation team is composed of Implementation Specialists, Team Leads, Managers, and Senior Leadership. This is an entry level role that reports directly to a Team Lead, who will have a team of 5-7 Implementation Specialists.

Grubhub employees are required to physically work in office 2 days per week. This position can be located in Denver, Tempe, or Chicago. All applicants must be able to start on June, 7th 2023.

The Impact You Will Make:

• Collaborate with other teams and restaurant owners to set up accounts for long-term success including scheduling photoshoots, confirming operating hours, menu sources and collecting any additional information required
• Oversee the post sale workflow once the contract is signed.
• Provide restaurant owners with insights into the value of getting onto the platform as quickly as possible to more orders and align with our goals and training them on platform capabilities and how to use our products and services
• Manage and oversee the post-sale workflow once the contract is signed.
• Contact for troubleshooting issues by email or phone
• Manage your client relationships during the onboarding experience to exemplify our Customer Obsessed value
• Call restaurant owners daily to facilitate the onboarding of new accounts with the goal of getting them live on the platform as quickly as possible

What You Bring to the Table:

• Experience with prioritization in a fast-paced environment
• You manage your time well in an organized fashion
• Bachelor's degree preferred, high school diploma or equivalency required
• Customer-focused mindset

The Base Pay component of our Total Rewards package is based on a variety of factors including but not limited to: job responsibilities, location, experience and, education/certifications This position is eligible for commissions and/or equity and the range with those additional components is potentially $52k - $55k

And Of Course, Perks!

• Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Flexible PTO / PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].