Application Implementation Specialist Jobs

The Application Implementation Specialist helps communities thrive by focusing on application implementations and configurations. The Implementation Specialist will have a crucial role in facilitating the successful adoption and integration of the applications within our organization for the practices that we serve. We are a culture that is unabashedly driven by purpose. We are making a difference to our patients and providers while growing at an accelerated rate.

Every day, we support the health journey of patients by authentically living our core values: Purpose Driven, Relationships Matter, Serve Others First, and Inspire Creativity. If you love serving others and would like to make a material difference in an industry-transforming organization, then we invite you to apply to this role. We are recognized as one of the Top 100 Places to Work by The Dallas Morning News, and we have been awarded as one of the fastest-growing privately held companies by SMU Cox.

Accountabilities

• Responsible to contributing to transforming healthcare delivery through efficient and user-friendly implementations.

Role and Responsibilities:

• Oversee the secure and accurate transfer data from the legacy systems to the new platform, ensuring data integrity and compliance with relevant regulations.
• Perform system configuration and customizations to align with practice needs, including setting up user access, templates, and clinical workflows.
• Perform needs assessments by conducting thorough assessments of organization and practice requirements and workflows to customize the application accordingly optimizing user experience and overall efficiency.
• Maintain comprehensive documentation of the implementation process including project plans, user manuals and training manuals.
• Meet or exceed departmental KPIs
• Perform and coordinate system updates with client and IT
• Demonstrate skills and aptitude in meeting planning and facilitation
• Perform other duties as assigned
• Serve on project committees and workstreams, as assigned
• Provide excellent communication in a timely and accurate way to build trust with our users and leadership
• Provide onsite support in the clinics for EMR Implementations and related issues.
• Conduct thorough testing and validation of the application to identify and address potential issues before and after implementation.
• Ability to function effectively in a multi-tasking environment
• Perform basic project management activities coordinating with various stakeholders, including healthcare providers, IT teams, and management to ensure smooth and efficient deployment.
• Represent high personal and professional conduct
• Stay up-to-date with industry regulations and insure the implementation adheres to relevant compliance and security standards.
• Ability to work as a "team player", always supporting other team members
• Provide ongoing support to address, respond and document customer inquiries during the implementation process using the organization's ticketing system
• Facilitate change management initiatives to promote user adoption and minimize resistance to the new platform, fostering a positive transition for the staff.
• Ensures providers are registered to access interfaces in coordination with the Integration team (e.g., eRX, Controlled Substance, EPCS and labs).
• Ability to prioritize and facilitate processes
• Conduct regular reviews with the Project Management team of project status and timeline, supported with documentation of such events
• Promote best practice, standardized workflows to end users
• Designated as an application super user
• Demonstrate the ability to remain calm, tolerant and professional in a stressful, demanding and ever-changing environment
• Participates in planning process by providing input to Project Management team related to project plans

Minimum Qualifications and Requirements :

• Excellent written and verbal communication skills to collaborate with diverse stakeholders
• Motivated, self-starter with the ability to work independently
• Willingness to work after hours or non-scheduled hours due to implementation schedules, upgrades or critical outages.
• Local travel, as needed
• Strong interpersonal skills
• Positive, service minded attitude
• 2+ years experience working in a healthcare environment
• Strong understanding of healthcare workflows, clinical operations and electronic medical record systems
• A commitment to excellence with a passion for going above and beyond to help people
• Excellent problem solving skills and the ability to troubleshoot technical issues, as needed

Preferred Experience :

• Familiar with various EMR softwares and technology platforms
• 2+ years experience working in an EMR implementation role