Implementation Consultant Jobs

About The Professional Services Team:

• Our team is made up of project managers, implementation consultants, solution architects, deliverability consultants, and a customer education manager.
• We deliver growth marketing strategy, implementation consulting, project management, deliverability consulting, and education services to our customers.
• It is critical that everyone in PS embodies our values: Humility, Trust, Growth Mindset, and Balance
• We measure our success by customer satisfaction, time to value, NPS, adoption of online training Academy, and Net Retention Rate of recurring service offerings.
• The core purpose of the Iterable Professional Services team is to delight our customers with experiences and outcomes that drive product adoption and maximize our ARR.

The Role:

As a member of our Iterable's Professional Services team, your core purpose will be to delight your customers with experiences and outcomes that maximize their growth and ours. We're looking for team members to:

• Lead customers through successful implementations of the Iterable platform
• Travel up to 25% in order to gain valuable in-person with key clients
• Build customer-facing artifacts like presentations, project plans, data schemas, migration guides, and long-term success plans
• Manage internal resources, customer resources, and third parties as needed
• Effectively manage and complete on-time multiple projects simultaneously
• Contribute to innovations in our processes, operations, tools, team structure, and service offerings
• Actively engage in team meetings and discussions in order to share, successes, learn solutions, and propose ideas
• Configure the platform and onboard marketers and developers in template and campaign set up, technical integrations, A/B testing, reporting, and regular onboarding meetings
• Advocate internally for your customers' product needs
• Quickly become experts in growth marketing and the Iterable platform and ecosystem
• Participate in cross-functional improvement initiatives to support achievement of our OKRs
• Support the Sales team with pre-sale scoping, planning, RFP responses, and presenting our process
• Please note that candidates for this role MUST be located in PST time zone to be considered
• Keep your project plans and meeting notes organized and up to date in our system of record
• Build relationships with key stakeholders by learning and solving their challenges

The Ideal Candidate Will Have:

• Experience in marketing or growth operations, enterprise email marketing, mobile marketing, or similar marketing automation CRM platforms
• An analytical mindset to solve problems, connect complex ideas, and think strategically
• An adaptable, engaging attitude and ability to not take themselves too seriously
• Intrinsically motivation to teach and coach others and constantly learn
• Experience in customer-facing roles with business and technical stakeholders
• A high aptitude for verbal and written communication
• A service mentality to go the extra mile to help your customers and teammates
• Strong interpersonal skills, a high degree of emotional intelligence, and be a great listener
• Experience gathering requirements and facilitating system integrations for customers of all sizes
• An ability to manage and prioritize multiple projects, competing customer demands, and meet target dates

Bonus Points

• Understanding of markup and template languages (HTML, CSS, Handlebars, Liquid, Velocity), web and API development (JavaScript, JSON) or mobile development
• Previous consulting or customer success team experience

Perks & Benefits:

• Medical, dental, vision, & life insurance
• Fertility & Adoption Assistance
• Paid parental leave
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Competitive salaries, meaningful equity, & 401(k) plan
• Balance Day (First Friday off every month)
• Monthly Employee Wellness allowance
• Complete laptop workstation
• Flexible PTO
• Paid Sabbatical

For candidates in Tier 1 cities, the base salary range for this position is $119,000 to $179,000.
For candidates in Tier 2 cities, the base salary range for this position is $105,000 to $157,000.
For candidates in Tier 3 cities, the base salary range for this position is $96,500 to $144,500.

Within the range, individual pay is determined based on factors including job-related skills, experience, relevant education or training, and internal equity considerations. While we use our full salary ranges, we only consider offering a salary near the top of the range in situations where the candidate far exceeds the experience level and skills required for the role.

Please note that the compensation details listed in US role postings reflect the base salary only. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition we offer perks such as generous stipends for health & fitness and learning & development, among others.

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