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Implementation Consultant - Govqa

Company

Granicus Inc.
Address , Remote
Employment type FULL_TIME
Salary $65,000 - $75,000 a year
Expires 2023-06-18
Posted at 1 year ago
Job Description
Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Government ExperienceCloud. Granicus works with more than 5,500 government organizations and connects more than 300 million people in the largest Citizen Subscriber Network of its kind.

This Implementation Consultant role lives within the customer engagement arm of the Granicus’ GovQA product family and is a key member of the Implementation Services (IS) team. This highly visible role helps existing and new customers transform the public records experience.

As an Implementation Consultant, you’ll be an expert on the GovQA Platform and a key partner in the successful implementation of Legislative Management projects for new client projects and existing customers upgrading or adding to their system. Implementation Consultants work with our most established public sector clients to ensure they are maximizing their use of Granicus SaaS products. Expert product knowledge, attention to detail, versatility, and enthusiasm for client success are cornerstones for this role. Candidates should bring a consultative approach and a "whatever it takes" attitude to ensure client success.
During customer implementations, your role will collaborate with Technical Consultants and Trainers to ensure the GovQA customer is provided with an implementation best suited for them.

What You'll Do:

  • Manage multiple Granicus projects on schedule and with high quality from kick-off to launch
  • Advocate and evangelize "best practices" to ensure long term success and value for Granicus clients
  • Ensure implementations meet client specific missions and solve core challenges around digital communications
  • Manage system-wide projects in partnership with Product Development
  • Other duties as assigned
  • Maintain project plans including status, issues and opportunities for assigned implementations
  • Facilitate online client trainings
  • Ability to deploy all GovQA products for small to medium sized clients

Who You Are:

  • You have a basic understanding of technology and the ability to learn new technologies quickly
  • You can work both independently and as a member of cross-functional teams, some remote
  • You have a passion for customers
  • You value the importance of user experience
  • You help drive your team’s success
  • You have excellent communications skills – listening, verbal, and written
  • You have a relentless commitment to doing the most valuable work first
  • You will ensure timely and thorough communication of strategy, deliverable status, and results
  • You have a track record of functioning well in a fast-paced, dynamic environment with competing demands
  • 3 – 5 years of experience working in software/tech, specifically with Implementations
  • You are able to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions

Security Requirement:

  • Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
Additional Information
(Colorado only*) salary $65,000-75,000 + bonus + benefits
  • Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

Potential base salary. Does not include bonus and benefits.
Benefits: At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.
  • Transit and/or parking supplement for office-based employees
  • And more!
  • 401(k) plan with matching contribution
  • Group legal coverage
  • Flexible Time Off
  • Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
  • Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
  • Paid Parental Leave

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.