Imaging Scheduler/Patient Coordinator

Company Description

At Shore Regional Health, you can learn, grow and make a lasting impact on patients and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.

General Summary

M-F, 8:30a-5:00p

Under general supervision, perform a variety of routine and specialized technical procedures applying prescribed ionizing radiation for radiologic diagnostics.

Principal Responsibilities And Tasks

Under general supervision of departmental management and physicians, coordinates the scheduling of imaging procedures. Ensures all required documentation for the procedure is collected and charted in the EMR according to compliance requirements. Work with the clinical team to respond to urgent or emergent needs for imaging exam scheduling, offering add-on times. Properly receive imaging patients, performing check in or registration duties as appropriate. Manage telephone communications with internal and external departments, patients, providers, and customers.

Key Responsibilities

• Key Responsibility 1: Working with referring physicians, referring offices, radiologists, and the patient, correctly schedules imaging procedures. Gathers and electronically charts all documentation required to be in place prior to patient appointment.
• Checks pre-authorization status as appropriate.
• Demonstrates organizational skills that allow for timely documentation in the EMR.
• Maintains communications with the patient when at the facility for care. Helps clinical staff with patient communications.

• Documents vital information required to obtain accurate reporting for regulatory agencies via the electronic medical record reporting systems.
• Key Responsibility 2: Documents accurate patient care activity in various electronic health records systems. Adheres to Joint Commission, State, Federal and departmental regulatory compliance standards.
• Manages all patient records interactions in full compliance with HIM policy of Shore Regional Health. Functions at the level of an HIM clerk.
• Ensures documentation is timely, accurate

• Key Responsibility 3: Performs the key responsibilities of the department’s receptionists and registrars.
• Able to, and willingly helps to, perform all duties of the Radiology Clerk, especially those related to electronic image transfer and management of digital media
• Able to, and willingly agrees to, travel to other Imaging locations at Shore Regional Health to cover the Radiology Clerk duties at the reception areas.

• Comprehends the importance of accurate and timely data input in our ability to report and trend data to improve the patient experience.
• Key Responsibility 4: Documents patient data and time stamps in active support of departmental and organizational performance improvement initiatives and efforts to improve workflows, patient experience, and quality.
• Offers workflow changes that could improve the scheduling process and the patient care experience for scheduled procedures.

• With warmth and concern, helps callers find the correct phone numbers and directs their wayward calls to the appropriate departments, ensuring “warm” transfers are employed.
• Kindly offers wayfinding assistance to patients who approach the Imaging Front Desk area
• Key Responsibility 5: Recognizes key role in enhancing the patient experience as the initial patient contact and continued contact for the patients as they move through their advanced imaging procedural encounter

Qualifications

Education and Experience

• Required:
• Associate or Bachelor Degree
• This position requires a person who exhibits a positive attitude, excellent communication skills, the ability to work productively under stress, and who displays a professional demeanor and is able to prioritize workloads.
• Must be willing to travel between facilities.
• Experience
• Minimum of 2 years scheduling and/or registration experience OR 4 years as Radiology Clerk
• CPR certification is required.
• Preferred:
• High School Diploma or GED equivalent
• Computer scheduling, electronic health records systems, and/or MS Office Suite experience
• Medical Terminology coursework

Additional Information

All your information will be kept confidential according to EEO guidelines.