Patient Access Coordinator Jobs

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:

Compassion

Accountability

Respect

Excellence

Stewardship

Union Benefits to help you live well!

• Hospital Indemnity Insurance
• Worldwide Travel Assistance
• Low cost Medical/Prescription Drug Insurance through BCBS
• Auto and Home Insurance
• Short- and Long-Term Disability Insurance
• 401k via Fidelity for eligible employees with company match
• Dental and Vision Insurance
• Flexible Spending Accounts

Salary range for this position: $16.37/hr -$24.32/hr based on relevant years of experience. Salary placement is determined by the provisions of the Collective Bargaining Agreement between Carney Hospital and 1199SEIU.

Essential Functions and Duties:

• Responsible for consistent knowledge and accurate use and execution of the hospital policies and departments SOP (standard operating procedures), supporting tools, software and websites.
• Interviews patients at bedside as needed to facilitate timely and effective solutions.
• Ensures all hospital and regulatory requirements are met (including but not limited to: consents/signatures, distribution of patient rights; health care proxies, HIPAA, ABN’s, etc.)
• Commits to recognize and respect cultural diversity for all customers (internal and external).
• Educate patients on financial responsibilities, identify self-pay patients and potential solutions. Identify and collect all residuals via supporting tools and/or payment plans.
• Works effectively with fellow co-workers within Patient Access and all other hospital departments.
• Welcomes patients, visitors and escorts patients as necessary and consistent with customer service guidelines.
• Verifies patient’s identification and accurately assigns/identifies Medical Record.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Meets performance standards established by Patient Access and Hospital leadership, including but not limited to registration quality, collections, confidentiality and customer service.
• Performs other duties as assigned.
• Collect and verify all patient demographic, insurance eligibility, financial responsibility and enters it into the hospital computer system(s) in a timely manner to facilitate patient flow.
• Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

Required Knowledge & Skills:

• Ability to work independently and take initiative
• Ability to prioritize and multi-task
• 3rd party and managed care knowledge
• Medical terminology
• Ability to work in a face paced always changing environment
• Establishes and maintains effective working environment
• Excellent customer service and communication skills

Education and Requirements:

• One to two years of relevant experience preferred
• Excel, Microsoft, competence in navigating computer/software applications and ability to type quickly and accurately.
• High school diploma or equivalent required