Remote Patient Service Agent

Anne Arundel Dermatology (www.AADermatology.com) is one of the region’s largest dermatology and cosmetics practices in the mid-Atlantic. We are growing incredibly fast and we are seeking to build a remote workforce call center in the Raleigh, North Carolina region. Here are the reasons why you should come work with us

• Compete for prizes with monthly performance contests
• REAL CAREER DEVELOPMENT & CAREER PATHING
• On-site Fitness Center
• Overtime shifts available throughout the year
• Earn an additional 10%-20% in monthly performance bonuses
• Earn extra paid days off with strong attendance and reliability
• Monday through Friday shifts available (work-life balance)

This role is the perfect doorway into healthcare as we build specific career paths for each candidate. We’ve promoted candidates through our Patient Service Center into cosmetic roles, clinical roles (ex Medical Assistants), and leadership roles (ex Managers and Supervisors). Our Patient Service Agent role introduces you to the systems we use for patient and practice management, as well as the methods we leverage to successfully manage significant patient communication and scheduling. Those opportunities are earned by facilitating great patient experiences, expanding your skills each month, and managing details efficiently and accurately. Here are the duties and qualifications for this role

• Actively listen to patients, using empathy and concern
• Collect and manage patient information with respect and detail, in accordance with industry regulations (HIPAA, etc.)
• 1-5 years’ experience within the healthcare industry
• View and manage provider scheduling and communications
• Achieve and surpass individual monthly performance goals
• Escalate patient situations that require unique attention
• Positive attitude that shines through to our patients on the phone
• Must have reliable internet for streaming/handling phone calls, etc.
• Must have an office or in-home workspace conducive to patient privacy
• Master internal systems and tools (phone system, customer database, etc.)
• Follows directions and respects policies and procedures
• College education (completed degree or relevant coursework)
• Pleasant and clear speaking voice
• Efficiently handle 75-100 inbound/outbound calls each day
• Consult with patients to schedule and re-schedule appointments
• Attention to detail, specifically professional writing skills