Hvac Truck Based Service Manager

How you will do it

• Leads the execution efforts of assigned Service business to include warranty-related customer issues.
• Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
• Responsible for procuring and mainlining fleet and tools inventory.
• Drives L&M growth through Technicians and Team Leads.

• Responsible for safety performance and program compliance.
• Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
• Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
• Responsible for budgeting, forecasting, accounts payables/receivables.
• Reviews and approves all L&M quotations.

What we look for

Required

• T echnical school training or equivalent experience in the HVAC or building controls industry.

• Demonstrated competence in writing and verbal communication skills.
• Strong interpersonal, customer service, negotiating skills.
• Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.
• Three or more years of management experience in a similar service deliverable environment.
• Basic financial accounting experience.

• Demonstrated proficiency in MS office products and basic Windows environment.

Preferred

• D iploma in Electronic or Mechanical Systems.
• Two years prior experience in the HVAC or building controls industry.

• Five plus years in a service management role directing a similar service deliverable team