Housekeeping - Houseman Jobs

Scope:

To perform a combination of tasks which maintain the hotel premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest environment.

Primary Responsibilities:

• Provides a professional image at all times through appearance and dress.
• Responds quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
• May occasionally assist room attendants with heavy items such as mattresses and soiled linens. May deliver necessary or low-stocked supplies to room attendants or other lobby attendants.
• Drives hotel shuttle when asked and carries guest luggage (must have valid driver’s license and insurable by hotels’ insurance carrier)
• Dusts, cleans, and straightens furniture.
• Picks up noticeable trash or debris and sweeps or vacuums entry at front desk upon arrival.
• Inspects all public areas to ensure cleanliness standards have been met; reports any problem areas to the supervisor.
• Cleans designated areas such as lobby, public rest-rooms, public areas and back of house areas on hotel property.
• Loads articles into washer and adds specified amount of detergent, soap, or other cleaning agent.
• Vacuums all areas according to a schedule or when needed.
• Folds and places items in appropriate locations.
• Answers guest requests, including delivering cots, cribs, towels, pillows, irons, and ironing boards etc. to guest rooms.
• Cleans and sanitizes telephones, door handles, and other hardware fixtures. Also polishes chrome and other surfaces routinely.
• Lifts clean, wet articles from the washer and places them successively into dryers for measured time cycles. Sorts dried articles according to type.
• Keeps supplies organized and stocked. Reports needed materials to supervisor.
• Maintains all laundry equipment and informs appropriate personnel of any maintenance needs.
• Remains knowledgeable about the hotel’s facilities including but not limited to: the hallways, the vending areas, the outdoor corridors, the lobby area, the break room, the fitness center, the back office area, the laundry room, public restrooms, and other public areas.
• Cleans and services assigned areas in response to special requests or problems.
• Soaks contaminated articles in neutralizer solution.
• Maintains the inventory of cleaning supplies and ensures the General Manager is aware of inventory needs.
• Knows the proper methods of cleaning each area. Knows when each area should be cleaned according to scheduled times or when needed.
• Collects trash throughout the hotel including room attendants’ carts, vending and room service areas, offices and rest rooms.
• Follow company policies and procedures.
• Reports needed repairs or unsafe conditions to supervisor and guest services.
• Sorts all linen and separates and treats all stains.
• May occasionally assist room attendants and supervisors by cleaning guest rooms.
• Responds quickly to guest, supervisor, or management requests in a friendly and appropriate manner.

Note: Other duties as assigned by supervisor or management

Relationships:

Internal: Engineering Department: To request repairs

Laundry: To deliver and receive linens.

Room Attendant: To deliver and receive linens.

External: Hotel Guest: To provide service.

Qualifications:

Education/Experience: Basic reading, writing and math skills.

Certification and/or License Requirement: None.

Skills and qualities:

Organizational

Interpersonal

Attention to detail

Working Conditions:

Will be required to work nights, weekends and holidays.

Will be required to work in a fast paced environment.

Will be required to work with common household chemicals.

May be asked to work overtime.

Physical/Cognitive Activities:

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

Since assisting room attendants and cleaning public areas are the major responsibilities of this position, Housemen spend a significant portion of their workday involved with the following: carrying, lifting, pushing and pulling.

The vast majority of time is spent cleaning the public areas of the hotel, and this is usually accomplished by walking through or standing in these areas.

Communication skills are necessary some of the time when responding to a guest request.

In addition to frequently operating a vacuum cleaner, Housemen may often operate a carpet shampooing machine, a floor buffing machine and a wet vac as well as other cleaning machines.

Housemen typically lift and/ or carry items as much as 75 pounds and pull and/ or push items weighing as much as 500 pounds.

The person in this position has some opportunities to utilize problem-solving abilities.