Director Of Housekeeping Jobs

Here at Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Sofitel Los Angeles at Beverly Hills.

• Consistently offer welcoming, friendly and warm service to external and internal guests
• Regularly connect directly with guests in the space, creating a friendly and welcoming atmosphere
• Ensuring all guest and ambassador requests are handled in an efficient and professional manner according to brand standard
• Responsible for the overall cleanliness, maintenance and ambience of designated areas including service areas
• Monitor the progression of work assigned to all housekeeping ambassadors including supervisors and managers
• Follow detailed cleaning standards as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
• Develop departmental goals and measurements resulting in a balanced score card of guest, ambassador, shareholder and brand but understand guest satisfaction is dependent on ambassador engagement
• Promote and ensure a clean and SAFE working environment, with continual emphasis on promoting employee health and safety
• Foster positive cross departmental relationships to create a seamless experience
• Actively participate on hotel committees and ensure strong departmental representation on all hotel committees and activities
• Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department
• Lead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their needs

• Previous experience in a similar role within a 5-star hotel a benefit (preferably 2 – 3 years of experience)
• Ability to create a community which supports a collaborative environment focusing on colleague needs to build strong relationships
• Bachelor’s degree and/or Hotel Management degree an asset
• Computer literacy in Microsoft programs (Outlook, Teams, Word, PowerPoint, Excel) and a high level competency with administrative duties
• Fluent spoken and written English
• Excellent interpersonal skills with ability to communicate with all levels of talent from diverse backgrounds
• Strong attention to detail and ability to teach, train and grow team to follow

What's in it for you:

• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Salary Range: USD$90,000 to USD$100,000
• Opportunity to develop your talent and grow within your property and across the world!
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Softiel Los Angeles at Beverly Hills is an Equal Opportunity Employer EEO M/F/V/D

Visa Requirements: Must provide proof of current eligibility to be employed in the United States of America.