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Hotline Screener (Social Service Specialist 1) - Bilingual Preferred

Company

Department of Human Services
Address , Portland, Or
Employment type FULL_TIME
Salary $4,259 - $6,528 a month
Expires 2023-06-29
Posted at 1 year ago
Job Description
Initial Posting Date:
04/11/2023
Application Deadline:
05/02/2023
Agency:
Department of Human Services
Salary Range:
$4,259.00 - $6,528.00
Position Type:
Employee
Position Title:
Hotline Screener (Social Service Specialist 1) - Bilingual preferred
:
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the
Equity North Star
as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.
Would you like the opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with an inclusive and diverse team that is passionate about serving children, families, and communities? If so, we’d love to hear from you!
Preference will be given to candidates that are bilingual in English and one of the following languages: Spanish, Chinese, Vietnamese, Russian, German, French, Korean, Japanese, Tagalog, and Arabic
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
  • We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.
  • Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
  • When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
  • We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!
Your duties at a glance
As an employee working within the
Child Welfare Program
, you will have an opportunity to make a meaningful difference in the lives of Oregon’s most vulnerable children and families. Your dedication will help us achieve the Child Welfare
Vision for Transformation
that will support children and young adults to be safer, healthier, experience less trauma and achieve a greater well-being.
As a Hotline Screener, you will:
  • Receive reports of alleged child abuse and neglect and determine the department’s response. The Child Abuse Hotline often receives more than 600 calls within a 24-hour period.
  • Gather detailed and relevant information from reporters regarding the family subject of the report, alleged maltreatment, child vulnerability and general family functioning.
  • Complete written reports of collected information and professional decision-making rationale for all reports.
  • Determine eligibility and appropriateness of services (e.g., protective, family support services, other community services).
  • Serve as the first stage of the department’s safety intervention model.
  • Receive phone calls and written reports from mandatory reporters and the general public to assess client for appropriate referral.
Interested in learning more? Here are some
testimonials
from current ODHS Hotline Screeners.
What you need to qualify
A bachelor’s degree in Human Services or a field related to human service, or;
A bachelor’s degree unrelated to Human Services and either:
  • One year of Human Services related experience, or;
  • Completion of coursework equivalent to certification consistent with Oregon Caseworker Competency, or;
An associate degree and either:
  • One year of Human Services related experience and related training, coursework or certification consistent with Oregon Caseworker Competency.
  • Two years of Human Services related experience, or;
Essential attributes
We are looking for candidates with:
  • Experience engaging and working with community partners and organizations.
  • Proficiency in Microsoft Word and Excel or other database software programs, including typing skills.
  • Ability to serve a diverse clientele equitably.
  • Experience communicating effectively with people over the telephone, in writing and in person including making decisions within an urgent timeline.
  • Skill in defining and explaining complex rules and guidelines in a variety of settings.
  • Skill in reading or writing reports, such as case plans, court reports and investigative reports that include conclusions and recommended action.
  • Knowledge or experience that has prepared you for a job screening reports of child abuse.
  • Knowledge or skill with behavior management techniques, including in difficult or hostile situations.
Preference will be given to candidates that are bilingual in English and one of the following languages: Spanish, Chinese, Vietnamese, Russian, German, French, Korean, Japanese, Tagalog, and Arabic
Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.
Working conditions
  • This position is eligible for a hybrid work agreement (working from home most of the time) after the training period. ***Training will last 3 months and all training will be conducted in the Portland office. After the training period is complete, your work will be primarily remote with the exception of ongoing trainings and meetings that will be held in office approximately eight times per year.
  • The environment is fast-paced and requires flexibility and the ability to prioritize work related to child safety and respond quickly to emergent situations.
  • Your work is performed during various shifts that may include the traditional work week, swing shift, evenings, weekends and occasional required overtime. Working hours may be adjusted within a given week to provide services.
  • Callers to the Oregon Child Abuse Hotline can be in crisis as they make reports about their own family members and experiences. You must be trauma-informed and respond appropriately to callers when they are sharing very difficult information.
  • You will answer calls to the Oregon Child Abuse Hotline regarding situations that pertain to violence, abuse, neglect and trauma. You will answer anywhere from 6-12 calls a day from various sources. These calls can contain detailed information about child abuse (physical abuse, sexual abuse and neglect), domestic violence, fatalities of both children and parents, drug use etc.
Application instructions
Your work history profile and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.
  • After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
  • If you are not a current State of Oregon employee, view this application instructional video.
  • Current State of Oregon employees: Apply via your employee Workday account.
  • Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
Additional requirements
  • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
  • Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
Helpful information
  • If you need an accommodation under the Americans with Disabilities Act, have questions or need assistance with the application process, please contact Ashlee Pickerell via email [email protected]. Please be sure to include the job requisition number.
  • Have questions about Workday, and want some tips on understanding the state application process? Check out this link.
  • This recruitment may be used to fill future vacancies.
  • This position is represented by the Service Employees International Union (SEIU).