Guest Services Agent (Front Desk Agent)

El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest.

We are seeking an engaging Guest Service Agent to be responsible for the welcoming and departing of hotel guests in a courteously and efficient manner, processing payments according to establish hotel procedures, and providing information for any guest or visitor inquiry. It is important that confidentiality of guest and hotel information is protected and that reservation calls and inquiries directed to the hotel are handled in a warm and capable manner.

Requirements

This position requires a minimum of one year of related experience, preferably in a luxury hotel setting. This polished communication and clear decision maker must possess fluency in English. Any foreign language fluency such as Spanish, French, Japanese or German is a plus. Also required is the ability to provide legible communication and directions, strong attention to detail, the ability to remain stationary at assigned posts for extended periods of time, and the ability to work well under pressure for any walk-ins or departures within any given period of time. Must be proficient with math calculations. Computer experience with hotel software is a plus. Opera PMS is a strong plus.

Benefits

Our Benefits Package includes:

• Boutique, Spa Treatment, and Food & Beverage Discounts
• Employee Assistance Program
• FREE Employee Meals
• 401(k) Retirement Savings (Employer Match)
• Competitive Wages
• Health Insurance, Life Insurance & other Supplemental lnsurance
• Other complimentary and discounted accommodations within Belmond
• Paid Time Off