Front Desk Agent Jobs

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As a Front Desk Agent, show and tell is everything! You will play a key role in the memories the guest experiences during their stay by telling them about the amenities the hotel has to offer and showing them all the options they have to make lasting memories. With attention to detail, you will be able to investigate the reason of the guest’s visit and personalize their stay with Fairmont Century Plaza standards using professionalism and engaging demeanor.

What you will be doing:

• Greets all Guests courteously, using the Guest’s name whenever possible
• Resolves guest complaints and concerns with a solution that is tailored to the guests and is solved in a timely manner
• Maintains a perpetual presence on the Reception Desk throughout the hours of the shift
• Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions

Your experience and skills include:

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must be flexible in terms of working hours
• Previous experience with OPERA required
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Ability to use various computer software

What is in it for you:

• Hourly Rate: $26.50 USD
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!

Your team and working environment:

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.

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