Homelessness Response Manager Jobs

Under general direction, the Homelessness Response Manager coordinates internal and external efforts related to homelessness and helps develop the most strategic and effective ways to invest City resources towards these efforts; organizes programs and projects in conjunction with government agencies, law enforcement, community stakeholders and non-profit community-based organizations; recommends, promotes and implements the City’s homelessness-related goals, and citywide strategic plan to address homelessness; supports City Council advisory bodies; and may act as a City liaison with external agencies, boards and committees.

(May include, but are not limited to, those duties listed below.)

• Stays abreast of state and federal legislation relating to homelessness funding.
• Under general direction:
  • Develops and recommends policy on homelessness; offers recommendations for improvement and change.
  • Provides strategic recommendations and project investment plans to City leaders and staff on City-supported homelessness initiatives.
• Serves as the City's primary project contact and coordinator on homeless issues impacting the city.
• Conducts field studies which includes observing and assessing homeless situations in the community.
• Prepares and recommends project and program budgets and participates in preparation of budgets that support services.
• Reviews and analyzes complex data; researches, analyzes, interprets, and prepares studies and reports on a variety of data related to homelessness.
• Identifies and implements strategic, short and long range planning and programmatic frameworks to achieve homelessness response goals.
• In consultation with the Communications Manager, performs various public relations activities, which may include development of promotional materials and press releases.
• Administers and directs city homeless response programs; develops qualitative and quantitative measures to monitor and evaluate response effectiveness.
• Makes presentations to boards, City Council, commissions the business community and other groups regarding findings and recommendations; may facilitate and represent the City at meetings with members of the business community and the general public.
• Performs other related duties that may be reasonably expected as part of this classification.
• Coordinates the provisions of the homelessness services with other private and public sector agencies.
• Provides written analysis, evaluation and recommendations regarding homelessness programs and proposals.
• Provides strategic recommendations and project investment plans to City leaders and staff on City-supported homelessness initiatives.
• Serves as media contact on homelessness for the City.
• Identifies resources needed to implement goals and objectives.
• Provides leadership and serves as a subject area expert on homelessness matters, providing technical advice to other departments and agencies.
• Develops and recommends policy on homelessness; offers recommendations for improvement and change.
• May serve as staff for, or provide advice to, boards, commissions, and committees.

The minimum qualifications for education and experience and knowledge, skills and abilities are the following:

Education and Experience:

• Bachelor's degree from an accredited college or university in social or behavioral sciences, community development, business, public administration, or a related field and,
• Five (5) years of progressively responsible professional program and project management experience in a subject matter, with a preference for three (3) years’ experience working with homelessness issues.

Knowledge:

• Relationship amongst and reconciliation of local, State, and federal laws, regulations, and rules pertaining to a subject area.
• The principles, practices and techniques of research and statistical analysis.
• The principles and practices of researching and analyzing the economic feasibility of programs and projects.
• Public administration, budgeting principles, public policy analysis.
• The functions and relationships amongst private, public, and non-profit sector groups that must work together to address issues in a given subject area.
• Marketing, public information, and promotional techniques.
• The principles of work plan development and implementation.

Abilities:

• Establish and maintain cooperative working relationships with City and County officials and private and public entities.
• Drive a city vehicle during the course of job duties.
• Listen and demonstrate effective oral and written communication that is open, honest, clear, respectful and professional; has a good sense of humor.
• Exercise sound independent judgment and demonstrate initiative and creativity, with minimal supervision.
• Communicate complex material clearly, logically, and concisely, both orally and in writing, including public presentations to large and small audiences.
• Engage all team members to work collaboratively and reliably towards a defined mission, goal or objective.
• Work effectively with business leaders, financial institutions, citizen groups and department managers who cover a broad range of disciplines.
• Work effectively in time-sensitive situations to meet deadlines; coordinate multiple projects and complex tasks concurrently.
• Maintain and promote individual and organizational integrity and values in the conduct of all activities.
• Analyze data trends and analysis related to homelessness.
• Create and sustain positive and respectful working relationships with colleagues, stakeholders, business leaders, citizen groups and department managers.
• Evaluate and recommend changes to policies, practices, and procedures.
• View events and possibilities from multiple perspectives, including departmental, Citywide and community.
• Analyze problems and identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
• Consider probable support or opposition to ideas or actions from key stakeholders based on interests and constraints; knows how and when to ask for help.
• Demonstrate a broad repertoire of ways to both proactively and reactively assess and decisively address complex ideas, problems, risks and situations.
• Maintain effectiveness and openness in varying work situations where circumstances and priorities are changing.
• Accurately assess organizational issues in relation to homelessness and propose solutions and action plans.

Licenses/Certificates

Possession and continued maintenance of a valid California Class C driver's license.

DESIRABLE QUALIFICATIONS

• Experience in policy development in the public sector, preferably at the City or County level.
• The principles and practices of homeless services strategies, program administration and resources.
• Best practices and community approaches to prevent and end homelessness, including policy development and program management.
• Methods of financing homelessness projects.
• Economic and social public policy on impacts of homelessness.
• Marketing, public information, and promotional techniques used in homelessness response.

Career Ladder

• Homelessness Response Manager / Assistant to the City Manager
• Principal Management Analyst
• City Manager
• Assistant City Manager
• Management Analyst

Reports to: Assistant City Manager or Deputy City Manager
Supervises: May supervise administrative or clerical staff
Bargaining Unit: Mid-Management Association
Classification No.: 838
Date of Issue: 11/19
Update: 05/21