Guest Services Representative - Family Funplex

Salary Range: $13.65 - $17.28 Hourly

Hiring Range: $13.56 - $15.75 Hourly

Job Summary

Guest Services Representatives are an integral part of the Recreation Division with the City of Greeley and are responsible for providing quality customer service to patrons of the Greeley Recreation facilities. This position assists with daily facility operations. Customer Service Representatives provide information to patrons regarding Recreation facilities, programs, services, and events. These positions must also process class and activity registrations, sell facility memberships, and schedule facility/park shelter rentals. The position will work at Greeley Recreation Center, Greeley Family FunPlex, and 2 outdoor pools during the summer.

This is a continuous posting and may be closed at any time.

Experience, Knowledge, Skills

• Experience and knowledge of computer operations and use of software packages including Microsoft Office applications desired
• Current certification in CPR, First Aid, and AED or ability to obtain within 3 months of hire required
• Spanish/English bilingual skills desired

Essential Functions

Customer Service

• Provide quality customer service through the development of relationships with participants, community members, and various organizations.
• Answer and transfer a high volume of telephone calls.
• This position also assists with duties in childcare. This may require helping with 6-16 children, additional cleaning, ensuring the safety of children while in the care of the Recreation team.
• Greet all patrons in a timely manner and inquire where and what they are doing in the facility to ensure safety.
• Provide courteous service to patrons requiring program registrations, facility bookings, park shelter reservations, and daily use of the facility.
• Participate in regular team meetings to ensure consistency is maintained throughout recreation facilities.
• Give patrons tours of the facility and information regarding the Recreational Facility.

Technology and Risk Management

• Follow and assist in the enforcement of risk management and emergency response training.
• Learn and use recreation management software, RecTrac, for entry desk operations including membership sales, program registration, facility rentals, and point of sale services.
• Assist with ensuring marketing materials, website, and social media sites are updated with accurate information.

Memberships and Operations

• Process and assist with promoting membership sales at all recreation facilities.
• Aid patrons in registrations for activities, programs, and events.
• Maintain and update family and organization accounts.
• Reserve park shelter and areas for specific days during designated hours.

Work Environment And Physical Requirements

• Work is performed in an open office environment with heavy noise levels, at times
• Frequent interruptions
• Manual dexterity enough to complete daily work such as operate computer keyboards, drive and operate motor vehicles, and operate other office equipment, and complete paperwork
• Flexibility to work early mornings, weekdays, nights, weekends, evenings, and holidays
• Vision to perform physical activities, read computer keyboards, reference books, and other written documents
• Strength and stamina enough to walk, stand, stretch, bend, lift or carry up to 50 lbs
• Frequent and heavy contact with the public and City employees in person and by telephone.

Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE.