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Eligibility Specialist- Family And Adult Assistance Division, Denver Human Services

Company

City and County of Denver
Address , Denver, Co
Employment type FULL_TIME
Salary $23.48 - $35.22 an hour
Expires 2023-06-25
Posted at 1 year ago
Job Description
About Our Job
This posting will accept applications until April 30th. Please apply as soon as possible.
About Denver Human Services
Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we’d love to work with you!
Diversity in the City
The City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences. We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team.
Eligibility Specialists are considered subject matter experts in eligibility and public assistance programming such as Colorado Works. We are seeking an individual familiar with these laws, rules, regulations, computer systems and general practices programs. The Redetermination Team is seeking a Colorado Works Eligibility Specialist. Our Colorado Works Eligibility Specialist would be expected to:
  • Complete special projects for the Redetermination Team.
  • Research and resolve coming-due and overdue cases appearing on the Exception Reports, working the Unresolved Flexible Appointment lists, and the RRR Received with Generated Status reports
  • Provide in person same day service to clients newly applying for benefits and reauthorizing their existing benefits as needed
  • Troubleshooting, screening, tracking and resolving help desk tickets (including case merge tickets) in collaboration with lane leadership and our internal help desk staff
  • Pull, sort and filter internal and state reports in order to secure the information necessary to research and resolve coming-due and overdue cases. These reports include the RRR Exception Report, No-Show Flexible Appointment lists, Incomplete RRR, RRR G and S status report and the EBD Pending report
  • Process Refugee and Kinship cases and lend their expertise to cases with sanctions, tax intercepts, legal permanent residents, sponsors, and/or undocumented clients
  • Complete special projects for the RRR Section
Additionally, the Colorado Works Eligibility Specialist:
  • Review all necessary documents, systems, case comments, and case history to determine validity of discrepancy
  • Determines initial and on-going eligibility for public assistance programs in accordance with federal and state laws, county rules and regulations, and approves and issues benefits
  • Acts as an eligibility determination subject matter expert for the total array of programs and services available to clients and serves as a resource to eligibility staff by assisting staff with difficult/complex cases, formulating approaches to address issues/problems, and briefing supervisors/managers on recurring concerns and issues
  • Assists clients in the application for public assistance programs and determines appropriate services/programs to meet the needs of clients by conducting eligibility interviews, researching and evaluating all necessary information such as family members and relationships, financial status and income resources
  • Explains rights and responsibilities to clients and provides referrals to non-profit agencies and other service providers to facilitate a comprehensive solution to the client's issues
  • Monitors changes in the Colorado Benefits Management System (CBMS), maintains current knowledge of CBMS, programs, policies, and community resources and adjusts work processes to ensure accurate provision of benefits
  • Reports daily work progress to Supervisor
  • Ensures benefit calculations made by the state computer system are accurate in order to reduce/eliminate errors. Impact of financial errors is significant due to state and federal sanctions
  • Monitors changes in client's status, contacts clients to verify changes, and makes appropriate adjustments to eligibility and support payments
  • Completes and mail communication to Client, Content Management and Accounts Receivable
  • Works reports received from interfaced systems
  • Performs other related duties as assigned
  • Reviews cases in the Colorado Benefits Management System (CBMS) and researches all associated discrepancies
About You
Our ideal candidate will have:
  • Have a proven track-record of success
  • Be sensitive to cultural diversity, race, gender and other individual differences in the workforce
  • Be willing to go the extra mile for our clients
  • Be able to work independently with minimal supervision
  • Be proficient with system interfaces
  • Show understanding, courtesy, tact, empathy and concern
  • Possess top-notch problem-solving skills
  • Understand leadership and embrace change
  • Be comfortable troubleshooting cases and navigating through CBMS
  • Develop and maintain working relationships while encouraging cooperation, pride and a commitment to teamwork
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
  • Experience: Three (3) years of experience determining eligibility for a variety of public assistance programs
  • Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
  • Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements
About Everything Else
Job Profile
CA2666 Eligibility Specialist
To view the full job profile including position specifications, physical demands, and probationary period, click
here
.
Position Type
Unlimited
Position Salary Range
$23.48 - $35.22
Starting Pay
Although our full pay range is included above, the budgeted hiring range for this position will likely be between $23.48 - $29.35.
Agency
Denver Human Services
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
For information about right to work, click
here
for English or
here
for Spanish.