Guest Services Representative - Ice Haus

Salary Range: $13.65 - $18.70 Hourly

Hiring Range: $13.65 - $16.17 Hourly

Job Summary

Guest Services Representatives are an integral part of the Recreation Division with the City of Greeley and are responsible for providing quality customer service to patrons of the Greeley Recreation facilities. This position assists with daily facility operations. Customer Service Representatives provide information to patrons regarding Recreation facilities, programs, services, and events. These positions must also process class and activity registrations, sell facility memberships, schedule facility rentals and work concessions. The position will work at Greeley Ice Haus.

This is a continuous posting and may be closed at any time.

Experience, Knowledge, Skills

• Spanish/English bilingual skills desired
• Current certification in CPR, First Aid, and AED or ability to obtain within 3 months of hire required
• Experience and knowledge of computer operations and use of software packages including Microsoft Office applications desired

Essential Functions

Customer Service

• Provide comprehensive tours of the facility to those who inquire.
• Greet all patrons in a timely manner and inquire where and what they are doing in the facility to ensure safety.
• Deliver prompt and professional solutions to both external and internal customer inquiries through face-to-face, phone, and email interactions. Inquiries will focus on the services, programs, and activities offered by the facility, as well as the entire Culture, Parks and Recreation Department.
• Provide courteous service to patrons requiring program registrations, facility bookings reservations, and daily use of the facility.
• Properly handle and prepare food according to safe serve guidelines.
• Answer and transfer a high volume of telephone calls.
• Assist in restocking supplies and proper sanitation procedures.
• Participate in regular team meetings to ensure consistency is maintained throughout recreation facilities.
• Provide quality customer service through the development of relationships with participants, community members, and various organizations.

Technology and Risk Management

• Learn and use Connect to Concepts for operations documentation.
• Follow and assist in the enforcement of risk management and emergency response training.
• Learn and use recreation management software, RecTrac, for entry desk operations including membership sales, program registration, facility rentals, and point of sale services.
• Assist with ensuring marketing materials, website, and social media sites are updated with accurate information.

Memberships and Operations

• Aid patrons in registrations for activities, programs, and events.
• Process and assist with promoting membership sales at the Ice Haus.
• Maintain and update family and organization accounts.

Work Environment And Physical Requirements

• Strength and stamina enough to walk, stand, stretch, bend, lift or carry up to 50 lbs.
• Frequent interruptions.
• Manual dexterity enough to complete daily work such as operate computer keyboards, drive and operate motor vehicles, and operate other office equipment, and complete paperwork.
• Work is performed in an open office environment with heavy noise levels, at times.
• Frequent and heavy contact with the public and City employees in person and by telephone.
• Vision to perform physical activities, read computer keyboards, reference books, and other written documents.
• Flexibility to work early mornings, weekdays, nights, weekends, evenings, and holidays.

Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE.