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Guest Services Area Director

Company

US Open Tennis Championships
Address , Flushing, 11368, Ny
Employment type
Salary $400 a day
Expires 2023-06-07
Posted at 1 year ago
Job Description
Overview:
It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships are the highest-attended annual sporting event in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage. With more than 720,000 visitors, 100 million television viewers in the U.S. and 64 million online visitors, why not come and enjoy the thrill and excitement of working with our team?
We are seeking Area Directors who play an essential role in the US Open guest experience. In this role, you will wear many different hats and have the opportunity to assist and deliver customer service to visitors from around the world. Our team members genuinely enjoy interacting with people, know what it takes to provide excellent customer service
Responsibilities:
  • Possess a high level of area knowledge and the operations associated within the area assigned
  • Respond to guest concerns respectfully and calmly
  • Maintain deployment numbers at all times
  • Provide a safe environment for the guest services staff and guests
  • Responsible for ensuring all staff are aware of their schedule/shift times and resolving issues such as tardiness, no-shows, etc. directly with staff
  • Greet and guide all guests in a welcoming and friendly manner
  • Responsible for communicating shift start/end changes to staff throughout the tournament
  • Provide on-the-job training, coaching, and development for all supervisors and guest services employees
  • Distinguish appropriate credential access and authorized holders
  • Update all staff on match locations and crowd movement
  • Ensure team members maintain a positive, outgoing demeanor adhering to the core expectations of our guest services team at all times
  • Report unattended bags and packages, medical situations, incidents or emergencies(immediately to command center)
  • Handle complaints, disturbances, and related problems with guests
  • Brief all supervisors and staff each day
  • Responsible for assisting and participating in area emergency, evacuation plan, and evacuation drills
  • Establish and maintain effective working relations with police, fire, EMS, security personnel, and safety organizations
  • Responsible for mediating staff conflicts, disturbances, and issues while communicating with the HR Manager in real-time
  • Ensure that employees at posts are well aware of their job description and duties assigned
  • Actively collaborate with all other Area Directors as well as appointed Supervisors
  • Report and provide follow-up on incidents damage/injury to the facility or individuals
Qualifications:
  • Capable of problem solving and managing interpersonal conflict
  • Bilingual (preferred)
  • Remain calm and focused in a fast-paced environment as well as during stressful situations
  • Available to work for the full duration of the US Open tournament
  • Strong desire to lead, coach, and mentor
  • Personable and proactive team player with excellent communication skills
  • Willing to work outdoors in various weather conditions and able to stand for extended periods
  • Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
  • Rate of pay: $400 per day
  • Must be able to work 12+ hour shifts and be available days, nights and weekends
  • Previous guest, customer service and event experience in a supervisory capacity