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Night Auditor - Oasis At Death Valley
Company | Xanterra Travel Collection |
Address | , Death Valley, 92328, Ca |
Employment type | FULL_TIME |
Salary | $17.30 an hour |
Expires | 2023-10-01 |
Posted at | 8 months ago |
Overview:
Night Auditor - The Oasis at Death Valley - Xanterra Travel Collection
With over 3.4 million acres to explore, Death Valley is situated in the northern Mojave Desert in California and is the largest National Park outside of Alaska. Incredibly diverse ecosystems, sand dunes, mountains, and touting America's lowest elevations - Death Valley is an incredible place to call home. We are a welcoming community of employees who work hard, share a real passion for the environment, and enjoy creating memorable experiences for our guests.
The Oasis at Death Valley operates two hotels, restaurants, gift shops, and the world's lowest elevation golf course. Our historic AAA Four Diamond Inn and Ranch offer guests a variety of accommodations. Both hotels have swimming pools that are open annually and are fed from naturally warm local springs.
The Details:
Start Date: Immediate
Job Summary:
The Night Auditor is responsible for daily balancing of room charges and credit cards with both the OPERA & Simphony POS systems. Also, ensures a high-level of guest service by greeting and registering guests, checking out guests, taking reservations, ensuring billing accuracy, and answering/directing phone calls.
PLEASE NOTE: As we closely monitor the COVID-19 pandemic, we continue to adopt appropriate sanitization measures and are carefully following Centers for Disease Control and Prevention (CDC) and state protocols for preventing the spread of COVID-19. We are dedicated to creating a safe and healthy environment for both employees and guests. Responsibilities:
Night Auditor - The Oasis at Death Valley - Xanterra Travel Collection
With over 3.4 million acres to explore, Death Valley is situated in the northern Mojave Desert in California and is the largest National Park outside of Alaska. Incredibly diverse ecosystems, sand dunes, mountains, and touting America's lowest elevations - Death Valley is an incredible place to call home. We are a welcoming community of employees who work hard, share a real passion for the environment, and enjoy creating memorable experiences for our guests.
The Oasis at Death Valley operates two hotels, restaurants, gift shops, and the world's lowest elevation golf course. Our historic AAA Four Diamond Inn and Ranch offer guests a variety of accommodations. Both hotels have swimming pools that are open annually and are fed from naturally warm local springs.
The Details:
Start Date: Immediate
Position Type: Year Round
Wage: $17.30 /hr
The Perks and Benefits:
- Benefits are offered to full time year-round employees
- Free laundry facilities
- Discounted Housing
- Free breakfast and lunch with $4 dinners in the Employee Dining Room
- Free WIFI
- On-site Training and Employee Learning and Development Programs
- Employee discounts on lodging, retail, and food and beverage products at all Xanterra Park locations
- Free access to pool, golf course, rec center, gym and sports courts
Job Summary:
The Night Auditor is responsible for daily balancing of room charges and credit cards with both the OPERA & Simphony POS systems. Also, ensures a high-level of guest service by greeting and registering guests, checking out guests, taking reservations, ensuring billing accuracy, and answering/directing phone calls.
PLEASE NOTE: As we closely monitor the COVID-19 pandemic, we continue to adopt appropriate sanitization measures and are carefully following Centers for Disease Control and Prevention (CDC) and state protocols for preventing the spread of COVID-19. We are dedicated to creating a safe and healthy environment for both employees and guests.
- Reconcile and verify that all charges and credits balance with the OPERA property management system and Simphony POS system.
- Understand and be prepared to follow all hotel emergency and safety procedures.
- Other duties as assigned.
- Manage and resolve all guest complaints, compliments and requests in a professional, timely and courteous manner.
- Keep an accurate bank while receiving cash and giving change per cash handling policies.
- Compile information for the daily report and complete as directed, taking responsibility for accuracy.
- Answer phones in a professional, prompt, and courteous manner.
- Receive all guests and other visitors in a positive, friendly, and professional manner.
- Provide ongoing communication to Assistant Front Office Manager, Front Office Manager, Rooms Director, and specified accounting personnel regarding guest issues, recovery actions, and procedural opportunities.
- Take reservations as needed, with a focus on maximizing occupancy and ADR by utilizing a flexible rate structure.
- Maintain a high level of professional appearance and demeanor.
- Audit reservations to ensure proper market segmentation coding, guest billing, guest information and rates.
- Ability to work seated or standing for up to 8 hours per shift.
- Ability to work in extreme temperatures.
- Excellent customer service skills.
- Strong mathematical skills.
- Must adhere to grooming standards.
- Prefer Night Audit and/or front office experience.
- Experience with OPERA and Simphony preferred but not mandatory.
- Be able to lift up to 30 pounds.
- High school diploma or equivalent.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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