Guest Experience Manager Jobs

Greco Properties is looking for a Guest Experience Manager for a diverse and unique community of guests in Shoreview, MN.
We are looking for a professional person who is outgoing, vibrant, engaging, hardworking, efficient, and who is very detail oriented to join our team. Micro managers, we are not. Therefore, we seek a self-starter who is responsive, engaged, and accountable as well as highly organized.
The Guest Experience Manager will be the face of the property for all of our guests. They will oversee a variety of tasks to ensure the highest level of customer service in all guest relations, including but not limited to coordinating the details of the turnover process and promoting a strong sense of Community.
Minimum Responsibilities
The essential function is to assist the General Manager in ensuring all Guests are 100% satisfied from before they move in to the day they move out by consistently delivering enthusiastic and gracious service.

• Support Sales and Leasing
• Manage all the day to day administration and organizational duties and tasks as assigned
• Organize on and off-site social events
• Manage in-unit Housekeeping services
• Monitor and sort all incoming and outgoing packages and parcels
• Post relevant content on Social Media
• Other duties as assigned
• Maintain responsive and courteous communication with the residents, applicants, co-workers and vendors.
• Respond and take action to resolve any issue impacting the regular day to day operations
• Coordinate the resident move-in experience from application to post-move-in
• Contribute innovative ideas to the team for marketing the property and improving resident satisfaction

Minimum Requirements

• Typical schedule is Tuesdays through Saturdays each week
• Highly effective communicator
• 3 years of related experience in a professional office and/or hospitality environment
• Due to the nature of our business, weekend, holiday, and/or evening hours may be required
• Manage multiple tasks simultaneously, detailed, organized and innovative
• Professional, team player, dependable, outgoing, engaging with a positive attitude

Benefits

• 401k program with company match
• Cell phone stipend
• Free state of the art fitness center access
• Fully paid health/dental for employee
• Mileage reimbursement
• Bonus potential
• Paid time off