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Company | Placemakr |
Address | San Jose, CA, United States |
Employment type | PART_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage |
Expires | 2023-07-22 |
Posted at | 10 months ago |
Placemakr is a venture-backed startup on a mission to change the future of hospitality and home. With properties in four major metro areas (and many more coming!) we operate a platform that allows buildings to blur the line between hotels and apartments. Our tech-enabled buildings create a one-of-a-kind guest experience and tremendous value in the underlying real estate. Whether a guest or resident is with us for three days or three years, these are more than just spaces to spend the night—they are a place to call home.
- Lay the groundwork each day to ensure you and the team are prepared for all guests checking in and out, including managing all reservations, assigning rooms, making keys, preparing parking passes, collecting ID’s/payment, answering phones, and assisting guests with any and all questions or needs.
- Set the Placemakr brand apart by making certain it wows every guest with each interaction.
- Ensure that our guests have everything they need to have the best stay possible, so that they never want to stay anywhere other than Placemakr again.
- Operate the front of the house seamlessly during your shift, mastering and helping to evolve all of our front of house processes to ensure they are serving our guests at the highest levels.
- Additional duties and responsibilities as assigned
- Become an expert on your hotel and the surrounding neighborhood so that you can provide recommendations + concierge level services to our guests and also help solve on-site problems with creative solutions.
- Develop a strong working relationship with all of your teammates.
- Be a leader by example and top performer to help your team achieve and maintain Placemakr standards for excellence, including employee engagement ratings, NPS scores, brand standards, consistently positive customer reviews, etc.
- You are obsessed with customer service. Your life’s calling is to delight the guests you serve at every turn.
- You're able to be on your feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance)
- You’re the kind of person that everyone is excited to be around because they feel like you’re a true team player.
- You have a high school diploma.
- You’re an excellent and efficient multitasker.
- You are a people person and love making other people happy. Your personality is infectious, leaving a positive lasting impression on everyone you come in contact with.
- You hear and see yourself in our core values, and are excited to live by them.
- And.. if you happen to have a successful history as a front desk agent or any related hospitality experience that’s a total bonus in our eyes
- You are a stellar communicator who can effectively communicate with guests of all walks of life.
- You are highly organized and excel at managing your time and resources proactively to knock your goals out of the park
- Property Leadership roles come with additional benefits such as cell phone reimbursement and health and wellness stipend
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