Global Retail Merchandising Manager

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Hardware Marketing & Channels Team is responsible for growing Square through hardware sales and hardware-owned channels. We do this by optimizing our Retail and Ecommerce distribution channels (product portfolio, merchandising, etc) and our hardware product marketing (e.g. pricing, offer, messaging) across all marketing channels. This role will own the creation and execution of best in class in-store merchandising to drive discovery for Square’s hardware and ecosystem of solutions in the Retail Channel. Reporting to the Global Channel Marketing Lead, you will be responsible for the strategic development and implementation of global merchandising/display programs, driving brand ambassador & training initiatives.

This role is based in the US, but will work across and cross-functional implementation across Square’s 8 markets. It will cover our existing and new retail partners and external agencies. It will work closely with teams across Hardware (e.g. Product Marketing, Creative, Packaging), as well as non-hardware product and product marketing teams, Central Marketing, and our central Seller Experience product team.

We are looking for a highly motivated, cross-functionally savvy self-starter with excellent interpersonal and communication skills. The ideal candidate has strong attention to detail and ability to manage multiple projects simultaneously in a fast-paced environment.

You Will

• Build project schedules, establishing key dates and milestones for retail marketing campaigns
• Maintain relationships with key cross-functional partners through weekly meetings to effectively communicate implementation progress and facilitate alignment with new initiatives
• Collaborate with internal/external stakeholders in the development and execution of in-store temporary and permanent displays at retail accounts selling Square Hardware products (Best Buy, Walmart, Costco, Officeworks, etc)
• Measure ROI and apply insights to guide future merchandising execution and strategy; employ test and learn strategies, tracking and analyzing results to optimize performance
• Manage cadence of merchandising audits in the retail channel to ensure compliance, identify trends, communicate progress, performance, and recommend solutions where needed
• Work with external agencies and internal partners to source retail marketing collateral such as dummy boxes, training materials, etc
• Effectively deliver results within the designated and agreed budgets.
• Maintain retail permanent displays to ensure compliance; work with display vendors to make sure display part inventory is adequate to support new store launches and existing display repairs

Qualifications

You Have

• Exceptional verbal and written communication skills, ability to clearly communicate complex topics with internal stakeholders and external partners
• Ability to meet deadlines with minimal supervision
• Strong quantitative analytical ability and history of using data to drive decisions
• 5+ years experience in a retail merchandising/production role (consumer electronics related products are a plus)
• Highly motivated self-starter who demonstrates resourcefulness, integrity and an eagerness to take responsibility for the continuous improvement of processes and results
• Strong attention to detail and ability to manage multiple projects simultaneously in a fast-paced environment
• Agency management required; experience working with display vendors, merchandising field teams, and strong knowledge of fundamental merchandising processes (installation and maintenance) or in-store fixtures, demo units, or demo software

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $138,200 - USD $169,000

Zone B: USD $128,500 - USD $157,100

Zone C: USD $121,700 - USD $148,700

Zone D: USD $110,600 - USD $135,200

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Benefits include the following:

• Paid Life insurance, AD&D. and disability benefits
• Retirement Plans including company match
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
• Paid time off
• Learning and Development resources
• Paid parental and caregiving leave
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Healthcare coverage

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.