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General Manager - Westfield Oakridge

Company

Unibail-Rodamco-Westfield
Address , Oakridge, Or
Employment type FULL_TIME
Salary $140,000 - $170,000 a year
Expires 2023-07-21
Posted at 11 months ago
Job Description
Do you want to help revolutionize a major industry? At Unibail-Rodamco-Westfield (URW), you’ll have the opportunity to impact the future of real estate by developing innovative and engaging places that reinvent being together. Come join a team that builds excitement about working at URW. You’ll get to work with leaders who are passionate about tackling changing consumer behavior with innovative experiences. All this bold vision means the company culture embraces evolution and change. We believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren’t met. If you're passionate about URW and looking to learn and grow, then we look forward to reviewing your application!
We are currently looking for our:
General Manager
What we offer
The General Manager (GM) drives operational success in the retail environment, leading the onsite operational and marketing management of the shopping center. This role is a key contributor to the total asset value creation working in partnership with Operating Management, Development, Leasing and other internal teams.
RESPONSIBILITIES & ACCOUNTABILITIES
  • Responsible for local procurement and contract negotiation/management.
  • Ensure optimal performance and full compliance with health, safety, labor and environmental regulations.
  • Become the voice of the shopper while also delivering insights and trends related to the trade-area including other complimentary and competitive influences that potentially have future strategic consideration for the center’s vision.
  • Analyze and evaluate data on a wide variety of complex real estate matters, including property surveys, architectural documentation, and title information.
  • Lead the center’s customer journey experience programing to standards excellence and develop a team culture of S.T.Y.L.E.
  • Key ambassador and representative of the shopping center developing and leading retailer engagement and support programs, local community/non-profit outreach, service providers partnerships as well as lead for relevant property tours with investment stakeholders.
  • Oversee specific center Facilities Management, Security and Risk Management teams/programs.
  • Develop long-term growth strategies for new and existing markets by driving and executing cost effective, realistic, and functional tactics.
  • Plan and manage Common Area Maintenance and Capital expense budgets/forecasts within approved parameters.
  • Drive, optimize and deliver day-to-day operational excellence in accordance to established metrics and standards.
    • Oversee specific center Facilities Management, Security and Risk Management teams/programs.
    • Ensure optimal performance and full compliance with health, safety, labor and environmental regulations.
    • Coordinate and assist to facilitate new store and remodel projects with Leasing and the Retail Delivery team.
    • Responsible for local procurement and contract negotiation/management.
  • Execute the Action Plan as defined in the 5-Year Business Plan.
  • Contribute and collaborate with Operating Management team to develop 5-Year Business Plan strategy.
    • Execute the Action Plan as defined in the 5-Year Business Plan.
    • Develop long-term growth strategies for new and existing markets by driving and executing cost effective, realistic, and functional tactics.
  • Actively engages in business prospecting opportunities driving additional management income opportunities as well as deliver annual storage budgets working in partnership with other sales divisions.
  • Manage corporate SCM (Shopping Center Management) policies and procedures as related to front-of-house and back-of-house operations.
  • Locally develop with the Marketing Manager (MM) supported by Corporate Marketing with direction and final approval the center’s marketing and public relations plans. Implement plans driving and delivering on sales and traffic goals.
  • Coordinate and assist to facilitate new store and remodel projects with Leasing and the Retail Delivery team.
GM is to be consulted on the following matters before decision or action is taken:
  • Consulted on leasing deals affecting the common areas of the Shopping Center. (RMU, kiosks, brand activations)
  • Contribute to 360 development of the asset, including representing the Group locally, developing relationships with key players in the local community, follow-up on local urbanism, developments and identifying/reporting development opportunities.
GM is to be informed about decisions and changes that have been taken on the following areas:
  • Legal matters related to tenant and/or other legal risk issues.
  • Decisions or changes that affect the shopping center and are needed to know by the GM to be able to perform the tasks stated in this role description of responsibilities.
KEY PERFORMANCE INDICATORS (In Accordance to Center Specific Objectives)
  • Driving Sales and Traffic
  • Operating Capital Management
  • CAM Budget Adherence
  • The Customer Journey and S.T.Y.L.E. and center customer experience assessments
  • Other Income – Storage Revenue
  • Deliver Annual Business Action Plan and Marketing Plans
  • Health & Safety
  • Energy Consumption Management
CORE COMPETENCIES
  • Creates an environment where people are motivated to do their best to help the organization achieve its objectives.
  • Situational adaptability in real time to match the shifting demands of different situations effectively.
  • Gains confidence and trust of others through honesty, integrity and authenticity.
  • Demonstrates courage stepping up to address difficult issues and saying what needs to be said.
  • Attracts top talent and builds effective teams through effective leadership qualities.
  • People Management
    • Effectively builds networks/partnerships inside and outside the organization and works collaboratively with others to meet shared objectives.
    • Effectively conveys and communicates a clear understanding of the unique needs of different audiences.
    • Creates an environment where people are motivated to do their best to help the organization achieve its objectives.
    • Is persuasive driving vision and purpose.
    • Attracts top talent and builds effective teams through effective leadership qualities.
  • Action oriented taking on new opportunities and challenges with a sense of urgency, high energy and enthusiasm all while securing and deploying resources effectively and efficiently.
  • Effectively builds networks/partnerships inside and outside the organization and works collaboratively with others to meet shared objectives.
  • Is a nimble learner through experimentation while possessing the ability to rebound from setbacks and adversity when facing difficult situations.
  • Builds strong customer relationships delivering customer-centric solutions.
  • Education
  • 5-plus years of progressive experience in shopping center/retail/property/hospitality management level roles.
  • Drives for Results
    • Action oriented taking on new opportunities and challenges with a sense of urgency, high energy and enthusiasm all while securing and deploying resources effectively and efficiently.
    • Plans and aligns teams effectively to optimize work processes/project management initiatives.
    • Ensures accountability of self and others to meet objectives and commitments.
  • Balances and manages the interests of multiple stakeholders.
  • Thoughtful Leadership
    • Applies knowledge/insights of business and business influences to advance the organization’s goals.
    • Builds strong customer relationships delivering customer-centric solutions.
    • Manages complexity to effectively solve problems while maintaining good and timely decisions that keeps the business moving forward.
    • Ability to consider future possibilities – creating the new and different innovative strategies.
    • Balances and manages the interests of multiple stakeholders.
  • Manages complexity to effectively solve problems while maintaining good and timely decisions that keeps the business moving forward.
  • Effectively conveys and communicates a clear understanding of the unique needs of different audiences.
  • Fully-versed in financial and business analysis and able to integrate regulatory, design marketing, leasing, and operational variables into sound business propositions.
  • Self Attributes
    • Demonstrates courage stepping up to address difficult issues and saying what needs to be said.
    • Gains confidence and trust of others through honesty, integrity and authenticity.
    • Operates effectively even when things are not certain, or the way forward is not clear.
    • Demonstrates self-awareness while actively seeking new ways to grow and to be challenged.
    • Is a nimble learner through experimentation while possessing the ability to rebound from setbacks and adversity when facing difficult situations.
    • Situational adaptability in real time to match the shifting demands of different situations effectively.
  • Applies knowledge/insights of business and business influences to advance the organization’s goals.
  • Ability to consider future possibilities – creating the new and different innovative strategies.
  • Plans and aligns teams effectively to optimize work processes/project management initiatives.
  • Demonstrated knowledge and interest for real estate and/or retail development, leasing property management operations.
  • Demonstrates self-awareness while actively seeking new ways to grow and to be challenged.
  • Ensures accountability of self and others to meet objectives and commitments.
  • Operates effectively even when things are not certain, or the way forward is not clear.
  • Is persuasive driving vision and purpose.
  • Business/Real Estate Knowledge/Experience
    • 5-plus years of progressive experience in shopping center/retail/property/hospitality management level roles.
    • Demonstrated knowledge and interest for real estate and/or retail development, leasing property management operations.
    • Fully-versed in financial and business analysis and able to integrate regulatory, design marketing, leasing, and operational variables into sound business propositions.
B.A. or B.S. degree or equivalent
Compensation
$140,000 - $170,000 + Discretionary Annual Bonus
What is important to us
Unibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working together to seize opportunity and solve challenges. Employees receive mentorship and guidance while being empowered to drive their initiatives, embracing their individuality and unique backgrounds. URW‘s flagship destinations are interwoven into the community fabric, and we give employees the power to be impactful in their work and lead meaningful change in our communities through volunteering, DE&I programming and leading ESG efforts. URW is an innovator and trend setter in experiential entertainment and is making bold moves to be a brand that creates inspiring consumer experiences in-person and digitally. Breaking beyond conventional beliefs, URW is surprising and delighting customers by reinventing being together and creating memorable moments.
Our company purpose – to Reinvent Being Together – is about reimagining how individuals and communities come together, socialize, and enjoy dynamic experiences alongside one another in entirely new ways. We are at our best when we are TOGETHER safely and joyfully. We are pleased to announce our new hybrid schedule working 3 days per week in our Los Angeles and New York corporate offices and up to 2 days per week remotely.
Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people’s differences.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.
Join us to Reinvent Being Together.