General Manager Jobs

The Stephanie Inn, located in beautiful Cannon Beach, is Oregon's premier oceanfront boutique hotel, featuring stunning views of Haystack Rock, the vast Pacific Ocean, and the Coastal Range. Providing luxurious sophistication and carefree comfort, the iconic Stephanie Inn is a preferred getaway. The hotel is committed to providing personalized service and the highest attention to detail, serving as an inspiring sanctuary for complete relaxation and enjoyment.

General Manager| The Stephanie Inn

Discover True Hospitality.

Welcome to Martin North, a family of hotels and restaurants in Cannon Beach, and a very special farm located on the Sunset Highway between Portland and the Pacific.Martin North properties include Stephanie Inn and Dining Room, Public Coast Brewing Co., and Public Coast Farm.

Founded in 1979 by hoteliers Steve and Jan Martin, Martin North properties are now owned by their daughter, Stephanie, and her husband Ryan Snyder, and operated by the management team of Columbia Hospitality.Together, Ryan, Stephanie, and the Columbia Hospitality team are committed to delivering world-class, one-of-a-kind guest experiences on Oregon’s magical north coast.

The Stephanie Inn and Dining Room, nationally recognized by multiple travel publications, including Condé Nast Traveler, is the ultimate beach house. With special surprises and thoughtful touches, furnishings designed for connection and inspiration, the Inn is a place that prioritizes the personal, seeking to create relationships with guests that last long beyond a single visit. The Dining Room is notable for farm-sea-to-table fare, innovative cocktails, and an expansive Northwest wine list. The Stephanie Inn Dining Room isn’t simply a Coastal PNW restaurant, it’s an experience.

At the Stephanie Inn and Dining Room, our mission is to create remarkable guest experiences that are remembered forever.These experiences shape the story of each guest’s time with us – one we hope they’ll share with family and friends, leaving them dreaming of when they’ll return. TheGeneral Manager/Innkeeperwill lead the Inn and Dining Room teams in providing service excellence in a luxury environment. Role modeling personalized service, diligent attention to detail, and a vigilant passion for perfection will be important ingredients for success.

The Perks

*Eligibility of perks is dependent upon job status

• Compensation
• Inclusive Culture (Creating Space for Fresh Perspectives)
• Volunteer Opportunities
• Incentive Eligible
• Committee and Work Group Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion, Etc.)
• Online learning platform
• Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans
• Values-Based Culture
• Employee Assistance Program
• PaidTime Off & Holiday Pay (Because Balance Matters)
• Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks (Yes, Discounted Travel!)
• Base Compensation Depending on Experience
• Cell Phone Allowance Eligible

The Scope

• Provides overall direction, coordination and leadership for all departments in the property
• Ensures all applicable standards, policies and procedures are fully implemented in all departments
• Leads the Inn and Dining Room teams in providing service excellence. Role models personalized service, diligent attention to detail, and a vigilant passion for perfection.
• Participates in the preparation of the annual operating budget and financial plans which support the overall objectives of the property
• Promotes the property by building and maintaining an active and visible presence in the local community and with industry partners, interacting positively with guests and team members while promoting property amenities and services.
• Works with department leaders to meet or exceed established budgetary guidelines for the hotel. Establishes sound pricing policies for guest services. Reviews and approves operating expenses. Develops and implements strategies to enhance profitability and revenue generation
• Selects, supervises, trains, develops, schedules, disciplines, and coaches staff. Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards
• Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements
• Analyzes guest feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
• Direct liaison to all community organizations, city officials, industry associations and public relations entities
• Directs the accurate and on-time preparation, production and distribution of all required reports
• Conducts training on job standards and areas of responsibility as needed
• Creates and monitors annual operating goals, addressing all the drivers (Team Member engagement, Team Member Learning and Growth, Guest Engagement and Guest Satisfaction, Infrastructure and Facilities Management, and Financial)
• Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures

The Fine Details

• Strong people management and leadership skills, including coaching, teaching, motivating, delegating, scheduling, and relationship-building
• Food and beverage experience in a similar environment is also important
• At least 5 years of General Management experience at a property of similar size and level of service
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to effectively present information and respond to questions from team members, managers, clients, guests, or the general public
• Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements
• Rooms operations experience in a luxury service environment is strongly preferred
• Strong general management skills, including time management, information analysis, planning and organizing, decision-making, problem-solving, and delivery of results
• Working knowledge of all applicable laws, codes and regulations