Headend Manager Jobs

R364399
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for managing and coordinating the daily job functions of Headend Technicians, Engineers and the daily operations of assigned facilities. Establishes performance goals and monitors progress through coaching, mentoring and career development. Configures and manages the lab on a daily basis. Assists in the planning and implementation of new product introductions. Interprets, maintains and installs network management systems. Leads assigned projects and ensures that they are finished on time and in adherence to the budget.

Core Responsibilities

• Interfaces with other departments regarding daily error reporting and database management.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Other duties and responsibilities as assigned.
• Provides training and guidance to technical personnel.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Researches potential headend equipment purchases; reviews purchase requests and suggests changes to better meet operational and budgetary objectives.
• Manages all third-party integrations; works with product owners to assess integrations and perform the planning, design and ongoing management of the lab.
• Assists Field and Headend Technicians with technical problems.
• Submits regular reports to senior management; partners with senior management to prepare the department budget.
• Coordinates with Operations staff regarding digital and analog addressability activity.

Employees at all levels are expected to:

• Win as a team - make big things happen by working together and being open to new ideas.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.