General Manager (S) Jobs

Position: General Manager - Starbucks

Department: Food and Beverage

Hourly

Position Reports to: Corporate Director of Food & Beverage

OTO Development is pleased to announce a wonderful opportunity for a General Manager at our Starbucks in Downtown Spartanburg.

This job contributes to Starbucks’ success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The store manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. A majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store's financial performance, and managing safety and security within the store.

The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

What will you be doing most days?

• Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
• Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together
• Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results.
• Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.

What are the requirements for this position?

• Organization and planning skills
• Strong operational skills in a customer-service environment
• Knowledge of customer service techniques
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to manage resources to ensure that established service levels are always achieved
• Strong problem-solving skills
• Ability to plan and prioritize workload
• Strong leadership skills, with the ability to coach and mentor others
• Knowledge of supervisory practices and procedures
• Ability to manage multiple situations simultaneously
• You must be at least 18 years old
• Team-building skills
• Ability to manage store operations independently
• Ability to manage effectively in a fast-paced environment
• Interpersonal skills

Physical Requirements For This Position

This can be a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position will require little to no travel outside the property and surrounding areas.

About OTO

OTO Development (OTO) is one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!

OTO provides competitive pay and benefit programs, including medical insurance options, dental and vison insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.