General Manager - Retail

Choose Greatness!! We are looking for an individual with a fantastic personality who shows lots of attitude whose high energy and sense of urgency is contagious. This role will be responsible for managing the day to day operations and all customer service related to enmarket QSR food production, training, customer service and product inventory. The General Manager will provide outstanding customer service while complying with all company standards, ensure all assistance is provided quickly and proficiently to maintain company culture. The General Manager will drive the team to be guest focused by focusing on the following behaviors: Be Fun. Be Clean. Be Right. Be Fast. ESSENTIAL DUTIES & RESPONSIBILITIES

• Ability to read, hear, understand, and respond to requests and to communicate information clearly using the English language
• Ability to stoop, bend, stretch, reach, reach above arms, stack, lift and carry objects and inventory weighing up to 50 pounds
• Role model and train exceptional customer service
• Ensure dining room; BOH; Kitchen and FOH is clean and safe
• Working understanding of currencies accepted
• Team Development
• Ability to walk, stand, move, traverse in quick bursts
• Use of finger dexterity to use POS and KPS systems, as well as completing administrative work including writing, typing and filing
• Process payroll
• Physical Requirements
• Sample with a Smile
• Maintain store cleanliness
• BOH and (POS) Responsibilities
• Order uniforms for new employees
• Maintain great working attitude toward customers, responsibilities, and peers
• Inventory Control
• Fill orders with accuracy
• Make happy people happier
• Separate staff if needed
• Manage scheduling and payroll to meet store goals
• Identify, coordinate and implement necessary tools for providing outstanding customer service through internal and external channels to effectively conduct business
• Drive Store Sales Through
• Understand and explain all current promotions to guests
• Communicate store sales goals to staff
• Generate store sales goals
• Educate and train employees on store cleanliness standards and ensure they are met on an ongoing basis
• Use of hands and fingers to handle small tools, equipment, and money
• Drive store sales goals
• Ensuring proper cleanliness of inventory storage
• Tell the Brand Promise Story
• Problem solve inventory problems and manage orders
• Coach and motivate staff through goals
• Train and develop team to grow the concept
• Maintain proper staffing levels
• Conduct interviews and Hire
• Ability to stand for long periods of time without breaks
• Ensure team is fun and friendly attitude during transactions
• Maintain proper hygiene and sanitation standards
• Understand Back office system and pull necessary reports
• Community and development involvement
• Sampling
• Understand daily Point of Sale responsibilities
• Local store marketing
• Order replacement uniforms
• Ensure all food is stored, held, prepared and served in a controlled, food safe manner
• Exposure to cleaning chemicals and solvents Reports To: QSR District Manager or Brand Manager Eligibility Requirements: Hiring is contingent upon eligibility to work in the U.S.
• Ensure all staff maintains proper hygiene and sanitation standards
• Keep bathroom area clean
• Implement reward/recognition for staff to encourage increased store sales
• Ensure all guest point of view areas are clean and safe
• Maintain a friendly and fun environment
• Conduct performance evaluations
• Maintain proper inventory
• Follow up with staff to ensure goals are being achieved
• Promotions
• Ensure all County/City and State Health regulations are met and followed
• Educate guests on Brand Promise products and flavors
• Educate and train employees on in-store promotions and other marketing initiatives
• Communicate with owners regarding issues/gaps in procedures/ and customer service initiatives
• Greet customers with energy and enthusiasm
• Create and maintain a stable work environment and consistency in service offerings.
• Comply with established company policies and brand standards
• Educate and train new employees on all brand standards and procedures
• Conduct inventory of store supplies. Place and receive order before needed