Assistant General Manager - Customer Service

The Assistant General Manager position will support the General Manager to meet store operational sales and profitability objectives and serve customer needs through friendly service, food execution, focusing on cleanliness, leading talent, and driving success. They will assist the manager in maintaining inventory, cash, and forms according to company requirements.

Duties&responsibilities

Provide outstanding service to customers, serve as role model for employees, and make customer service a number one priority at Enmarket

Lead and direct positive and professional relationships with co-workers, guests, and vendors

Communicate respectfully and maintain a consistent team-oriented attitude

Provide a courteous, frictionless, and excellent shopping experience for every guest

Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases

Resolve customer complaints and problems quickly and effectively.

Drive excellence in food service by executing processes, implementing goals to increase sales and margin, ensuring product quality, and utilizing training resources

Ensure all food offers are available; ensure preparation areas and equipment are clean and properly maintained

Encourage and manage a high standard of store cleanliness

Direct, monitor, and adhere to all Enmarket, federal, state, and local safety-related regulations, including food safety regulations

Responsible for executing shift duties and maintaining overall presentation standards

Help the manager train, develop, and coach employees to achieve maximum potential.

Provide feedback and recommendations on employee performance and development to the General Manager

Execute all Enmarket marketing and promotional programs.

Ensure that all employees follow company policies and laws dealing with the sale of alcoholic beverages and tobacco products.

Use company policies and procedures to maintain inventory and cash control.

Ability to work all shifts as needed.

High School Diploma or GED is required

1+ year(s) management experience in food service, retail, or restaurant preferred

Previous Experience Working In High-volume, Guest-focused, Transactional Environment Preferred

Excellent written and verbal communication skills

Must be able to work a flexible schedule including weekends and holidays

Can lift up to 40 pounds and repeatedly bend, stand, and reach while on the job

Must meet all requirements expected of an Enmarket Store Associate

$13.00-$17.00

Wage:$13.00-$17.00

Required

Preferred

Job Industries

• Customer Service